Software Asset Manager

TNT Global IT
14 Oct 2016
30 Oct 2016
Contract Type
Purpose of the role The role is responsible for the assurance of the lifecycle for service assets (hardware, software, licences, warranties etc) including inventory, compliance, usage and disposal. The role is aimed at optimising the total cost of ownership and sustainability by minimising operating costs, ensuring licence compliance, improving investment decisions and capitalising on potential opportunities. Knowledge and use of international standards for software asset management and close integration with change and configuration management are examples of enhanced asset management development. The role includes the independent assessment of the conformity of any activity, process, deliverable, product or service to the criteria of specified standards, such as ISO 27001, local standards, best practice, or other documented requirements. May also relate to, for example, asset management, network security tools, firewalls and internet security, sustainability, real-time systems and application design. Key Accountabilities · Makes significant contribution to the continuing economic and effective provision of services within an undertaking or major function by ensuring that: 1) appropriate records of all changes to IT assets are accurately controlled and recorded ; 2) all changes to assets, systems and services are appropriately controlled at all stages by the Configuration Management system and associated procedures; 3) when a decision is being made to obtain, change or continue the possession or use of an IT asset, system or service the possible consequences are appropriately understood. · In conjunction with the towers, initiates, organises and presents information and advice on issues such as maintenance of hardware assets, licensing of software, and legal obligations such as compliance with the Data Protection Act. · Auditing and reviewing the effectiveness and efficiency of IT asset control and distribution. · Promotes awareness of and commitment to IT asset control and distribution responsibilities and benefits for both the employing organisation and external users. · Maintains familiarity with, and uses international standards for software asset management. · Plans programmes to review Asset Management activities, processes, products or services. · Collects, collates and examines records as part of specified testing strategies for evidence of conformance with management directives, or the identification of abnormal occurrences. · Analyses evidence collated and drafts part, or all, of formal reports commenting on the conformity found to exist in the reviewed part of an IT environment. · Maintains a broad understanding of the commercial IT environment, how the organisation sources, deploys and manages external partners and when it is appropriate to use in-house resource. Advises on policy and procedures covering the selection of suppliers, tendering and procurement. · Is fully responsible, or leader of a team, for the liaison between the customer and designated supplier organisations. · Is the first point of escalation for any issues or problems raised by the suppliers, or users, and is responsible for arbitration in situations of conflict. · Ensures that users in own organisation are aware of the terms and conditions of contracts, and deal appropriately with suppliers. · Facilitates good communications between suppliers and users within own organisation. · Ensures that quantitative and qualitative data is collected and analysed to monitor the suppliers’ performance against agreed service levels, publishes the results, and initiates actions based on results. · Ensures proper monitoring of the contracts and recommends actions, including the enforcement of any penalty clauses, to bring contracts back into line or to terminate them. · Responsible for managing a discrete IT function or service in a multi-supplier environment. · Implements supplier service improvements and actions. · Support Service Performance Management in monitoring the impact of assets on agreed service levels, and co-ordinate and manage any appropriate improvement actions. People Management · To lead, motivate and empower staff through effective and open communication, excellent leadership, regular performance feedback and teambuilding, in order to maximise customer satisfaction, business results and employee satisfaction · Ensures the compliance to formal recruitment procedures to attract and retain the very best employees · Manages, coaches and reviews employees to ensure KPI’s and personal objectives are achieved · Through Training & coaching, ensures that employees are equipped with the right skills, knowledge, competencies, and empowerment to delight customers and achieve business results. · Implements challenging but achievable reward and recognition schemes, in collaboration with Human Resources, which help to create highly motivated staff, and to reward excellent performance through both financial and non-financial means. · Participates in the implementation of succession planning frameworks. · Ensures the organisation are aware of the needs of employees through the effective management of employee satisfaction surveys and accompanying action plans, and through two-way forums and suggestion schemes. · Conducts regular group review meetings to assess team performance and progress against business plans. · Promotes the corporate values through active participation in the corporate initiatives. · Complies with all company related policies, procedures and legal requirements (HR, H&S, Security, etc). Person Specification · Aware of the application of automated systems to the support of specific business functions or processes. Examples: enterprise resource planning, sales forecasting, airline reservations, petroleum reservoir modelling. · Proficient in the discipline which gives precise control over IT assets by allowing IT management to maintain information about the "configuration items", including hardware devices, computer programs, documentation, telecommunications services and computer centre facilities, required to deliver an IT service. · Familiar with the frameworks and principles on which networks, systems, equipment and resources are based. Examples: Windows Server/XP/Vista, UNIX, Oracle, TDM, ATM, TCP/IP. · Familiar with tools and techniques (manual or automated) which can be used to document an understanding of the structure, relationships and use of information within an organisation. Examples: information usage model, entity model, class diagram, relational data model, data flow model. · Familiar with standards associated with IT practice nationally and internationally. Examples: IEEE 802.3 (Ethernet), ITU(T) H (Audiovisual and multimedia systems), ETSI EN 302 307 (Digital Video Broadcasting), IEC 61000-4-6 (Electromagnetic compatibility), BSI BS 25777 (ICT continuity), ISO 9001 (Quality management systems), ISO20000 (Service Management), ISO 27000 (Information Security Management Systems), WAI (W3C Accessibility Initiative). · Familiar with specific standards associated with the IT practitioner's current role. Examples: health and safety standards, departmental programming and accessibility standards, organisational network performance standards, service desk procedures, corporate quality and change management processes, ITIL, eTOM, TickIT, CMMI. · Familiar with principles, practices, tools and techniques of IT auditing. · Proficient in the products and/or services supplied to own organisation by external suppliers. Examples: Maintenance of IT infrastructure, maintenance of IT applications, internet connectivity services, system development, software product. · Familiar with the business environment relating to own sphere of work (own organisation and/or closely associated organisations, such as customers, suppliers, partners), in particular those aspects of the business which the specialism is to support (i.e. localised organisational awareness from a technical perspective). · Proficient in the complete sequence of activities within a process, from receipt of an order or request to delivery of a product or service. · Aware of the selection and application of information gathering methods, tools and techniques which are appropriate to the information required and the sources available. Examples: contextual enquiries, focus groups, structured interviews, questionnaires, observation, statistical analysis, automated monitoring tools and application logs. · Familiar with methods and techniques for the organisation, storage and version control of information in both paper and electronic formats. · Proficient in the activities, structure, and position in the organisation of the functions or departments for which services are provided. Examples: sales, engineering, marketing, production. · Aware of the functional structure of businesses and other organisations; their mission, objectives, strategies and critical success factors. Knowledge of organisational culture. · Familiar with relevant national and international legislation. Examples (from the UK): Equality Act 2006, Disability Discrimination Act 2005, Data Protection Act 1998, Freedom of Information Act 2000, Public Contracts Regulations 2006, Corporate Manslaughter and Corporate Homicide Act 2007, Health & Safety at Work Act 1974 and the Computer Misuse Act 1990. · Familiar with methods, techniques and tools for planning, organising, resourcing, directing, co-ordinating and monitoring ongoing (non project) activities. · Familiar with principles, methods, techniques and tools for the effective management of projects from initiation through to implementation. Example: PRINCE2. · Familiar with procedures necessary to acquire certification against a recognised quality standard. Example: ISO9000. · Familiar with methods and techniques for reporting progress and financial conformance against an agreed plan. · Familiar with methods and techniques for the assessment and management of business risk including safety-related risk. Example: CRAMM. · Familiar with methods and techniques for making effective use of own time. · Proficient in methods and techniques for negotiating contracts for the supply of IT products and services. · Familiar with the purpose and composition of a service level agreement (SLA); the relationship between an SLA and a contract for the supply of services. · Familiar with methods and techniques for managing contracts to ensure that suppliers adhere to agreed contract requirements. About TNT TNT Express, a FedEx company, is one of the world’s largest express delivery companies. On a daily basis, TNT Express delivers close to one million consignments ranging from documents and parcels to palletised freight. The company offers road and air delivery services in Europe, the Middle East and Africa, Asia-Pacific and the Americas. TNT Express made €6.9 billion in revenue in 2015. Our people make TNT a great company, whether they are delivering goods, working in a sorting centre, or flying one of our aircraft. We are a global team of empowered people united by a desire to deliver an exceptional customer experience. We have an extremely diverse customer base, and, in order to achieve the highest levels of customer satisfaction, we encourage rich diversity within our workforce. Working at TNT means being a part of a service-oriented, global operation. It is a unique environment that thrives on process excellence and a 'can do' mentality. We are passionate about everything we do, and we care equally about our people, our customers and the world. This job was originally posted as

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