Infrastructure Engineer/Wintel Server Engineer - Nailsea (Near Bristol)

Additional Resources Ltd
Bristol (City Centre)
£30000 - £36000 Per Annum
14 Oct 2016
20 Oct 2016
Contract Type
Infrastructure Engineer/Wintel Server Engineer - Nailsea (Near Bristol) Package: £30,000 to £36,000 including car allowance plus benefits Skills: Windows Server, Active Directory My client requites a Windows Server Technical Systems engineer to be based primarily in the Nailsea Office, but will also be required to work out of / travel to the Central Bristol Office. Some travel to customer and data centre premises required as part of the role. Duties: Role Purpose. To provide technical and infrastructure support services to maintain and develop the Managed Hosting Service provision. To support the Development and Implementation teams in the testing and delivery of the portfolio of software solutions. The successful candidate needs to demonstrate the following Knowledge and experience of building and supporting Windows Server 2008R2/Server2012 platforms Knowledge and experience of managing Active Directory/Group Policy Working experience of virtualization technologies (Hyper-V/Vmware) Knowledge and experience of configuring and supporting Remote Desktop Services or Citrix Experience of supporting switches and firewalls Have a current Microsoft MCP certification or be working towards one. Configure and deploy server hardware, network hardware, operating systems and services Respond to, identify and resolve system and network problems and diagnose hardware or software faults in order to maintain customer Service Level Agreements Responsible for ownership of customer issues reported through to conclusion / appropriate escalation Site visits to Health and Social Care's managed hosted data centres and customer premises Provision of out of hours escalation (weekend and evening) support via home VPN on a rota basis Assist in managing and implementing the patch management and firmware upgrade strategy in line with vendor recommendations Install, Configure and support Citrix and RDS environments. Assist in the implementation and administration of Microsoft Windows Active Directory environments. Support and maintain backup and disaster recovery hardware and software systems. Perform daily system monitoring checks to ensure integrity and availability of server resources, systems and key process and respond to any alerts generated by the proactive monitoring and alerting system. Follow approved procedures with regard to change control and documentation standards Ensure that technical designs, internal documentation, processes and procedures are fully documented and maintained as required. Respond to relevant general IT system queries from internal company departments. Respond to incoming support calls in a quick and efficient manner and deal with customers in a polite and professional way. Ensure that all procedures and routines comply with the requirements of the Company's documented Quality System and Information Security Management System. Test and evaluate new technology, in line with business or customer requirements. Validate and advise customers on the suitability of their platforms for the installation of Health and Social Care's software solutions. Where required, assist the Technical Services Team in the installation and configuration of the software solutions on customer and internal platforms. Key Skills: Driving licence Installing, configuring & troubleshooting Windows Server 2008/2012 Operating Systems in enterprise scale environments Microsoft Windows 2008 / 2012 Active Directory Infrastructure Services Technical knowledge of both hosted and remotely administered environments and infrastructure. Site visits to business data centre and customer premises where necessary. Installing, supporting & troubleshooting Citrix, Terminal Services, RDS 2012R2 Supporting server hardware and firmware in physical systems environments - HP Proliant experience desirable Experience and knowledge of installing configuring and troubleshooting virtual technology platforms - Hyper-V Excellent communication and troubleshooting skills Ability to work well independently and as part of a team A flexible, customer focussed approach to work and attitude to drive through issues to completion Ability to demonstrate a willingness towards personal self-development, by keeping skills set and knowledge current and appropriate for the role Ability to take a pro-active approach to tasks and duties. Make system and infrastructure technical recommendations, based upon appropriateness, benefits and best practice. Installing and supporting Microsoft SQL Server 2008/2012/2014 Network connected SAN and Clustering technologies (SAN/NAS) Experience of CommVault backup technologies We are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003 This job was originally posted as