Field Infrastructure Engineer (Linux, DOS)

Austin Fraser
£50000 - £55000 per annum + Genorous Package
15 Oct 2016
23 Oct 2016
Contract Type
Field Infrastructure Engineer (Linux, DOS) An incredible opportunity has been signed off to be a Field Infrastructure Engineer (Linux, DOS) within the aviation industry. Offering around 50% domestic and international travel working with their bespoke product. They are needing a Field Infrastructure Engineer (Linux, DOS) that is fast and effective in issue resolution is a technical expert capable personifying the company's prestigious reputation as an extension of their Engineering team and be the voice of the customers reporting back faults, issues and improvements. So as the company may evolve their products to ensure they stay ahead of the game and remain the predominant global leader. Your responsibilities as Field Infrastructure Engineer (Linux, DOS) will include: Respond to all airline queries related to operations and maintenance of their products and systems. Assistance in in customer troubleshooting and resolution of system and interface problems. Record, report, consult and highlight trends. Advising on the severity/size of problem and ensure timely resolution. Advice and implement improvements to the reliability. Utilize other functional groups at your disposal to investigate issues and find resolution Work with the training department to help sculpt the maintenance and running training that is given to customers. Work closely with customer tech departments giving accurate timely reports, accurate data, further reports and feedback Responsible for customer perception of company image going above and beyond the customer's expectations. Manage long term business relationships and establish new ones landing and expanding. For the position of Field Infrastructure Engineer (Linux, DOS) you are required to have: The highest of standards in customer care and communication. A strong understanding of DOS / Linux operating systems and related commands is essential. A good general knowledge of IT systems and Networking. You will need to be capable of in depth technical reporting both internally and externally to clients. Have a prize analytical mind and master of troubleshooting Be a team player within a specialist UK team and able to step up and lead when needed. Higher education required (Bsc or equivalent) in Electronics, IT, Avionics or similar. Ideally have 8 years relevant experience under their belt of customer support based Engineering recent of at least 3rd line level or similar level of in depth technical capability. Knowledge of Aviation, Avionic systems and aircraft highly desired but not essential. This job is exclusive with interviews set to happen in the next two weeks, please get in touch to discuss further for the opportunity to be shortlisted and candidacy put forward. Field Infrastructure Engineer (Linux, DOS) This job was originally posted as

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