IT Support Technician Team Leader

X4 Group
£26.8k - 31.8k per year
14 Oct 2016
22 Oct 2016
Contract Type
IT Support Technician Team Leader Salary: Up to £31,800 (dependent on experience) Location: Mansfield, Nottinghamshire Role Summary A client of mine within the Mansfield, Nottinghamshire area are currently on the lookout for an IT Support Technician Team Leader on a permanent basis to manage two team members on a daily basis, including holding 1-2-1 meetings, work prioritisation and distribution and performance management. The successful applicant will operate as an IT Support Technician and remain part of the rota and the out of hours on call support rota. You will, along with the team, act as the ‘face of IT’ responsible for delivering first class IT support to both clients and colleagues. You will ensure that all IT related issues and policies are addressed in a professional manner and through the appropriate channels. The successful candidate will have a strong technical background, having previous experience of operating in a 2nd line support role, balanced with exceptional communication skills, both verbal and written, and an ability to communicate at all levels throughout the business. Other responsibilities will include providing high-level support for clients and business Wi-Fi infrastructure ; building desktops and laptops using LANDesk ; working alongside Head Office 1st line support; configuration and ongoing support for mobile devices ; back-up management and picking up and resolving success and failure notifications. The successful candidate will be required to participate in the IT Service Delivery support rota, providing out of hours cover and support to both Head Office and local sites. Hours of Work You will be contracted to work 160 hours per 4 week period on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive at least your contracted hours each period. Your shifts will be allocated across a 7 day working rota between the hours of 8am to 8pm. You will also participate in the out of hours on call rota. IT Support Technician Team Leader: Essential People management skills, of both direct and indirect reports Experience in performance management, objective setting, absence management and workload planning Strong communication, planning and organisational skills Evidence of being a highly motivational team leader with exceptional team building capabilities Ability to influence at all levels Strong customer focus Proven and strong record in 2nd line IT Support environment Support and extensive trouble shooting ability IT Support Technician Team Leader: Desirable Thorough understanding of PC’s, PC Applications, EPOS Handhelds, Infrastructure Wi-Fi Methodical approach to IT Support Industry recognised Service Desk Support or Microsoft qualification Experience of Desktop management and Desktop deployment tools Experience of identifying and implementing technology solutions The closing date for applications is Tuesday 18th October with 1st stage interviews being arranged for the w/c Monday 31st October. If interested, please send your updated CV to Kris Ram at X4 Group or call for more details. Tags: Infrastructure, IT Support, IT Technician, IT Engineer, 2nd Line Support, End User Computing, Desktop, Laptop, LANDesk This job was originally posted as