Second Line Support, 2nd Line Support - DNS,Exchange,MS,Outlook

Reed Technology
Bristol (City Centre)
£100 - £120 per day
13 Oct 2016
21 Oct 2016
Second Line Support, 2nd Line Support - DNS -Exchange - MS -Outlook Second Line Support Technician required for 3 month contract, paying £100 - £120 per day in Bristol, starting as soon as possible, with the potential of going permanent also. ROLE PURPOSE: Coordinate the IT service desk by providing first and second line software and hardware support. MAIN ACTIVITIES: Coordinate on-site IT support Act as principal on-site reactive first and second line IT support, troubleshooting software and hardware issues including iPhones, iPads, Laptops, Desktops and AV. Assist in documenting IT systems and set-ups. Troubleshoot basic network issues such as DHCP, DNS. To maintain a high degree of customer service to our staff and building users. Basic Active Directory tasks such as creating user accounts, resetting passwords, creating groups etc. Support remote and home workers through VPN and remote desktop. Set up and deployment of IP desk phones. Improve operational processes and ensure service desk procedures are accurate, appropriate and up to date. Provide IT support and software installations and uninstalls for the training team. PERSON SPECIFICATION Qualifications/Experience Demonstrable and commercial 2nd line experience Experience of IT support within a large organisation. Microsoft based operating systems with emphasis on Windows 7. Microsoft Office 2010 and Office 2013 Using and troubleshooting Outlook 2010 and Office 2013. Windows 2008 and 2012 Server and Windows Exchange 2008 Server. Ethernet, TCP/IP, DHCP, DNS, firewalls and VPN technologies Wireless network (ideally 2008 HP Wireless Networking.) Experience of supporting iPhones and iPads Active Directory User and Security administration Excellent Customer Service Skills Ability to prioritise and manage workload when supporting varied projects with different deadlines. Reed Specialist Recruitment Limited is an employment agency and employment business. This job was originally posted as

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