Service Specialist - Technology Support Specialist

2 days left

14 Oct 2016
25 Oct 2016
Contract Type
Company Profile About Apple Apple revolutionized personal technology with the introduction of the Macintosh in 1984. Today, Apple leads the world in innovation with iPhone, iPad, the Mac and Apple Watch. Apple's three software platforms - iOS, OS X and watchOS - provide seamless experiences across all Apple devices and empower people with breakthrough services including the App Store, Apple Music, Apple Pay and iCloud. Apple's 100,000 employees are dedicated to making the best products on earth, and to leaving the world better than we found it Job Summary As an Apple Service Specialist, after customers purchase our products, you're the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and retail customer service tasks. Whether you're helping customers get started with the Mac or finding answers to their questions about other Apple devices, you're ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Key Qualifications •Ability to assess customers' support needs when they arrive, then provide solutions or refer them to other team members •Flexibility to regularly rotate through different technical specialities and skill sets •Ability to thrive on change as products evolve Description As an Apple Service Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. At other times, you refer customers to Support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, the Apple Service Specialist is instrumental to our success. Additional Requirements •You have excellent time management skills and can make decisions quickly. •You maintain composure and customer focus while troubleshooting and solving issues. •You reassure customers when delivering product diagnoses and potential solutions. •You're fluent in the local language. Competitive This job was originally posted as

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