Director, Delivery Manager/Engagement Manager, Business & Technology Consulting - Insurance Sector

London (Central)
14 Oct 2016
06 Nov 2016
Contract Type
1. Role Purpose To perform test consulting engagements as part of the UK PQC (Process Quality and Control) practice and for clients that potentially could span different industry sectors. The role covers onsite, client facing engagements in the area of Programme Test Management, Test Strategy definitions and Test Transformation 2. Key Responsibilities Performing billable engagements for clients – specifically around: Programme Test Management Test Consultancy & Strategy assignments Test Maturity Assessments Programme Test management roles will require senior client stakeholder management and management of large Cognizant testing delivery teams Reporting progress against plan within the client programme structure and also internally to the Cognizant account team Managing against the defined statements of work and contractual commitments of the programme of work Supporting the client account teams in pre-sales testing activities. This includes client meetings, bid and proposal responses as well as the creation of service offerings and value propositions Ensuring that the objectives and operating model for the PQC practice is effectively and continuously communicated across all other areas within CBC and other associated functions in Cognizant Technology Services (CTS) Contributing to the development of the PQC-UK business plan 3. Competencies Has a comprehensive knowledge of all QA & Testing events throughout the development lifecycle. Fully understands the importance of commercial constraints Capability to manage large testing streams on multi-million pound projects Ability to effectively manage distributed testing teams (onsite and offshore) that may cover all aspects of testing (functional, non-functional, automation) Ability to operate as a testing specialist or consultant playing a leading role in defining test strategies, managing test activities and giving advice across a wide area as an expert in a field such as communications technology or data management Has excellent inter-personal, communication and stakeholder management skills and is experienced at dealing with clients / users at all levels Demonstrable thought-leadership – providing views, opinions and proposals that tie in with wider Cognizant forward looking initiatives and relate to the direction that the industry is moving Able to provide a risk-based view at any point in the project to enable decision-making on scope and approach for testing, and as input to Quality Gate readiness / risk assessments Decision making of a technical or management nature which has a significant medium to long term effect on an area of the testing work and on the business as a whole Is fully capable of preparing, organising and giving presentations using appropriate tools and techniques in both written and oral modes Has experience in defining and implementing end-to-end Quality and Process Improvement initiatives Shows initiative and make time available to ensure general technical competencies and specialist knowledge is kept up-to-date in line with industry developments Evaluate, recommend and implement testing processes, methods and tools to deliver to quality standards 4. Knowledge, Skills & Experience Must Have Strong experience in performing QA and Test management roles (strategy, planning, design, execution, incident management and lifecycle management); must have an excellent all round knowledge of management and have the skills required to have both a hands on and strategic impact on delivery; strong detailed knowledge of structured QA and testing processes, risk based testing, incident management and quality control Strong knowledge of industry-defined services / practises / methodologies / frameworks (i.e. Waterfall, Iterative, Agile, etc.) Ability to define and manage a metrics framework to support project delivery go / no go decisions as well as a continuous improvement programme Strong client facing and communication skills (both verbal and written) Must be flexible in terms of travel to client locations (predominantly within the UK) Ideal Experience across different industry sectors although the most important experience required is within Banking and Financial Services End-to-end process improvement experience, ideally with Six Sigma training Project management experience: includes experience of planning, change management, release and configuration management, handling diverse and multiple deliverables, resourcing and cost and risk and issue management Experience of pre-sales work including the creation of value propositions and service offerings; supporting a sales team in client facing meetings; working on bid proposals Experience of working at a global level and specifically onshore/offshore testing models Experienced in team management (test team size > 25) Understanding of tools and automation strategy and automation frameworks (data driven and keyword driven) Risk-based approach to developing strategies for maximum value, and assessing impact and testing risk of software changes Technical Skills SNo Primary Skill Proficiency Level Rqrd./Dsrd. 1 MS Office PL3 Required Proficiency Legends Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill. Organization Marketing Statement Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 100 development and delivery centers worldwide and approximately 218,000 employees as of June 30, 2015, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at or follow us on Twitter: Cognizant. This job was originally posted as