Support Engineer - Applications, Scripting, Cloud, UNIX, Windows

Spencer Rose
London (West)
From £375 to £385 per annum
14 Oct 2016
22 Oct 2016
Support Engineer - Applications, Scripting, Cloud, UNIX, Windows My client, a market leading global tech company are seeking a Support Engineer with strong Linux and Scripting skills and experience of supporting application running on hosted environments to provide enterprise level support to their diverse client base. Working in a fast paced environment, the Application Support Engineer will provide first class technical assistance, troubleshooting and resolve tickets, interface with engineering on various issues, and contribute to projects revolving around support tools, knowledge management and more Responsibilities: Provide Enterprise and Cloud Level Support to their client base. Respond to and follow up on their client's product related issues Troubleshoot technical issues to establish the root cause of problems and form a solution Provide documentation and participate in online forum support for Real Time questions Reproduce client issues and if necessary file bug reports, escalate cases to engineering, and provide necessary documentation Providing outstanding customer service and technical support to clients and maintaining relationships Assist in developing support tools to help troubleshoot issues Experience Required: Strong Linux/UNIX One or more of: Python , Shell Script, Perl , Regex Experience of supporting Strong experience of supporting Applications on Linux & some Windows Knowing how to troubleshoot, (ie support, sysadmin, consultancy roles) Logical approach to problem solving Good written and verbal communication in English Self starter, learns primarily from doing and searching documentation Nice to have An understanding of Relational Databases LDAP, and Mac OS Support Engineer - Applications, Scripting, Cloud, UNIX, Windows This job was originally posted as

More jobs like this