Application Support Lead

Eames Consulting
London (South)
£50000 - £60000 per annum + Bonus & Benefits
14 Oct 2016
22 Oct 2016
Contract Type
Application Support Lead Location: Canary Wharf Salary: Up to £60,000 Bonus & Benefits Client: A VIP Financial Services Client KEY: Windows, Linux, & proprietary developed business critical banking applications. The role function is to provide 2nd and 3rd line production operational support for our client's Business Systems, many of which are business critical. Provide remote and on-site support as part of the on-call support rota. Take a lead role with the delivery of application releases for minor/major projects and programmes. The ideal candidate will come from a Application Support Lead background having provided 24/7 Rota based support covering Windows, Linux, & proprietary developed business critical banking applications. Responsibilities ?Provide remote and onsite and support for internally developed business critical applications and 3rd Party vendor packages through Dev, UAT Test and Prod. Manage and escalate problems as appropriate. ?Investigate defects or problems ?Implement changes or fixes to applications ?Ensure that the BAU Service is prioritised and all faults, incidents and problems are responded to in an efficient manner without negatively impacting SLA's and reporting metrics in place. ?Provide support to the team lead/deputy lead roles and act as a point of escalation for the junior members of the team. Requirements: ?Must have strong experience for supporting production applications in an enterprise Microsoft Windows environment. Exposure to supporting applications on Linux platforms. ?Must have strong experience of supporting proprietary developed business critical banking applications. ?Experience in working with ticket systems such as Support Works or Remedy and a strong understanding of service priorities and SLA's. ?Strong experience of Release Management processes for the deployment of application packages from development through to production environments. ?Knowledge of ITIL framework (solid understanding of Incident, Problem, Change) Contact Hasan at Eames Consulting for further details. This job was originally posted as