ITIL Customer Services Manager ITIL Certified

Expiring today

Latcom Ltd
From £45,000 to £45,000 per annum + Bonus + Good Benefits
14 Oct 2016
22 Oct 2016
Contract Type
ITIL Customer Services Manager – ITIL Certified . My client based in Basingstoke, Hampshire are looking for an Customer Services Manager – ITIL Certified. You must have: · Certification at ITIL intermediate level or above is desirable. · Experience of implementing ITIL v3 based process frameworks. · Experience of implementing and developing IT Service Management Systems · Significant experience of managing Customer Services teams in technical environment. · Broad knowledge of IT and communications services. · Significant experience in a Service Delivery Management role. You will be responsible to integrate and manage a Customer Services team providing: Service Desk Support, Service Delivery Management, Customer Experience Management and Provisioning. The team supports both internal and external customers. Role involves: · Ensure that overall performance of the team meets: customer service level requirements, operational performance targets, financial objectives, and compliance criteria. · Establish a Training and development framework that will ensure the team has the necessary: technical, process, customer and business competencies, as well as clear career development paths. · Establish relationships with key internal stakeholders, including the management of regular: performance and planning reviews. · Establish a Customer Services Plan that continually develops the team in line with business needs and industry best practice. · Establish and develop an ITIL v3 based process framework covering internal functions and interfaces to other business functions. · Establish and develop a Customer Services systems (e.g. ITSM) plan. · Manage and develop Service Desks responsible for customer call handling and Tier-1 support. · Manage and develop scheduling and provisioning teams responsible for the allocation of resource for implementation and support activities. Please send your CV ASAP and I will get back to you. This job was originally posted as

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