Data Analyst: CRM

London (West)
12 Oct 2016
21 Oct 2016
Contract Type
Data Analyst: CRM - River Island: West London River Island With more than 60 years of history in the bag, ours is a brand with an impressive heritage. Style is well and truly in our blood. As well as UK and Ireland, we are represented globally through our stores in Western Europe, Eastern Europe, Middle East and Asia. Marketing is evolving, our team is expanding with talented individuals who are joining us because of our ways of working. If you want to make a difference as to how the retail industry challenges the omni-channel customer experience and take it to the next level, then this is a great opportunity. Our people make all the difference and are our greatest assets. Just as the River Island name pulls customers in off the high street and inspires them to buy online, our employer brand turns the heads of talented people, inspiring them to join, stay and grow with us. Love Fashion, Love Data, this is the ideal role for you This is an excellent opportunity if you are looking to start or develop your career in customer insight/analytics within a data centric marketing department of an iconic International Fashion company. What we need is for you to be highly motivated with the ability to work in a fast paced environment, and have an excellent eye for detail. What will you do as the Data Analyst? Being a data analyst you will support the digital transformation of the River Island business. Combining a commercial acumen and a strong analytic mind, you'll be helping to shape the future of CRM programmes. Responsibilities Working as part of Insight team to optimise campaign engagement data, maintaining & monitoring existing customer segments and profiles to help enhance the e-CRM strategies. Understanding key business requirements, utilising our online customer database to understand customer engagement and loyalty. To assist in the monitoring and analysis of KPI's to build greater understanding of RI customers and identify marketing opportunities. Working with insight team to help create actionable insights to support customer engagement strategies and delivering findings to the key stakeholders. We Know What We’re Doing … and we know exactly what experience we’re looking for Strong analytical and critical thinking Ability to communicate effectively with technical and non-technical stakeholders Capable of generating user-friendly reporting dashboards and templates, prepare written analysis Have an excellent eye for detail and accuracy Highly organised, with exceptional planning/time management skills to deliver in a fast paced environment Excellent problem solver, ability to multi-task and use initiative A great team player Enthusiastic and highly motivated to push the boundaries Be a Microsoft Excel guru BSc degree in Statistics, Maths, Marketing or related field would be highly beneficial It Never Gets Boring… If you are ambitious and love working in a busy environment where every day is new, then River Island is the place to be As a business, we are committed to developing our talent and offer a fantastic training program to help you optimise your performance and support your career progression with the company. Our working environment is busy, fast moving and responsive to our customers’ needs, much like our training which is unique to our business and reflective of our fun and refreshing brand and our people within it Our River Academy offers ongoing training and development by running workshops throughout the year varying from courses focusing on softer skills to the more technical courses you may require to perform your duties. It’s not all work and no play here either…we all work hard but we also like to have fun too We are a social bunch and regularly host events ranging from summer and Christmas parties, bake-offs, and lots of charity events We have some great company benefits (did we mention the 50% staff discount) and more than anything being family owned we embrace a culture of respect and trust. Our head office is based in Hanger Lane. We have on site free parking facilities and we are also easily accessible on the tube. Hanger Lane (Central Line) is 5 minutes' walk, and Park Royal (Piccadilly Line) is 10 minutes' walk. We have a great canteen with and on onsite gym, and for the extra fit we also run various fitness classes Become a River Islander and join our family… This job was originally posted as