Site Manager- Automotive Solutions

Page Personnel Logistics
£50000 - £55000 per annum + Package
14 Oct 2016
22 Oct 2016
Contract Type
My Client, an Automotive Solutions company that provides on-call replacement vehicles for a number of leading Automotive companies, is currently seeking a Site Manager to lead a team of customer service representatives. You will be the main liaison between automotive clients and their customers who have purchased vehicles and need assistance on a short term basis. Previous automotive experience is a must. Client Details A leading automotive solutions company based in Coventry. Description To develop and maintain long-term relationships with key members of our customer group and their supporting partners, connecting with key business executives and stakeholders. To provide a seamless point of contact across the customer group (internal colleagues and external Retail Centres) and their supplier network through liaison with all cross-functional parties to ensure the delivery of leading edge customer service. To provide pro-active and thought provoking management of the programme that challenges the norm and current thinking and leads to service enhancements in order to continually delight the customer and ensure the service is best in class. Have a thorough and detailed understanding of the end to end customer journey and all of the sub-processes and process owners within it Build and maintain relationships with all key partners (internal and external) charged with managing part of the customer journey Understand the intricacies of the customer journey and proactively manage the 'links' into Landar and support other service providers where necessary Strive to enhance the service offering, by challenging the 'status quo' and pushing service providers and technology providers to continually innovate and improve Provide pro-active management, stopping issues before they arise and putting in permanent fixes and reporting to support Obtain Retailer 'buy-in' and engagement by tailoring approach to meet the individual's needs Using sound MI and accurate records assess individual Retailer engagement on a continual basis, dealing with any objections as necessary Conduct pro-active and dynamic reviews, backed up by fact to ensure service levels and key performance indicators remain on target and ahead of any competitor activity / initiatives Have a clear and present knowledge of competitor activity and innovations Drive a continuous improvement culture that delivers a best in class customer experience by ensuring a culture of personal excellence exists across all levels Profile Must be able to forge strong relationships Must stay ahead, have a detailed knowledge of the automotive industry Must be a strong and confident leader able to challenge Must be a 'doer', someone who continually questions Must be able to build and maintain strong and healthy working relationships Must be able to multi-task, be organised and thorough Must be articulate and detail consious Must be able to work well under pressure and in stressful situations Must be able to take ownership of issues, make quick decisions and justify reasons Must be able to give advice on a day to day, one to one or group basis Must be able to organise a large workload Must be professional at all times and able to work with a variety or different people Must believe in who we are and promote and instil this on a daily basis GNVQ/NVQ /A level standard of education Minimum of 5 years' experience in the automotive sector At least two years experience of Account Management (preferably gained in the automotive sector) Excellent verbal and written skills (including presentations) Proven natural ability to communicate on all levels Experience in creating reports Experience in client communication Ability to work well under pressure and as part of a team Proven knowledge of the motor world and all vehicle specifications Job Offer Salary on offer is between £50,000 and £55,000 Package This job was originally posted as