Support Technician - SQL, T-SQL - Sutton Coldfield, Birmingham

Recruiter
Erin Associates
Location
Birmingham
Salary
£22000 - £23000 per annum + Benefits
Posted
15 Oct 2016
Closes
23 Oct 2016
Sector
IT
Contract Type
Permanent
Support Technician - SQL, T-SQL - Sutton Coldfield, Birmingham Must have experience in SQL & T-SQL Working as a Support Technician the successful candidate will provide advanced technical support to our external customer base, internal staff and external partners. The successful candidate will possess a minimum of 2 years working within a technical support or service desk environment, coupled with exceptional customer service. Key Responsibilities for this Support Technician role: Monitor and manage support Incidents working within agreed Service levels Investigate complex technical Support incidents using SQL server management studio Maintain problem management process Provide monthly Incident trend analysis to Support Manager Provide technical support to other Support Technicians Essential attributes The successful candidate will possess a minimum of 2 years working within a technical support or service desk environment, coupled with exceptional customer service skills along with the following skills & attributes: Advanced analytical and investigative skills to resolve complex enquiries Experience of using T-SQL essential Passion for providing top quality service to customers Able to work comfortably in a pressured environment dealing with potentially difficult customers The ability to absorb and retain large amounts of new information Flexible working style adapting to changing priorities and tight deadlines Ability to build and maintain close working relationships within a large team Provide clear and concise technical explanations to non-technically minded users Desirable Experience of ITIL incident, problem and change management Communicate with an open and collaborative style and networks effectively Excellent time management, planning and organisational skill required This is an excellent opportunity to join a market leader who prides itself on investing within its employees, where technology and innovation is a forefront. If you are ambitious and driven IT Support specialist who is looking for a new challenge, please send your cv in confidence. Keywords; 1st Line support, 2nd Line support, desktop support, Exchange, Active directory, Windows, Helpdesk analyst, Service Desk, Technical support - Birmingham, Sutton Coldfield, West Midlands Send your CV to Sian now at - or call 0161 438 1178 Or connect / like to see more roles like this at: http://uk.linkedin.com/in/siannolan Please follow us on twitter erinassociates for similar roles Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy. This job was originally posted as www.cwjobs.co.uk/job/66903820

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