3rd Line Infrastructure Support Engineer

Brookes Resourcing
From £30,000 to £38,000 per annum
14 Oct 2016
22 Oct 2016
Contract Type
3rd Line Infrastructure Support Engineer - Warrington - £30 - 38k doe The Company: A very dynamic, growing and high- tech company, our client specialise in cloud hosting, specifically infrastructure as a service. They are fast becoming a force in their sector and this is a very exciting time to join them if growth, training and progression within a high- tech arena are your key motivators. The Role: Reporting to the Service Delivery Manager and working as part of an extremely busy and fast-paced support team this is a highly crucial role to the support desk. Your role is to provide sustainable solutions to escalated client issues. Ensuring an excellent relationship is maintained with the end client, managing their expectations. Taking full ownership of the escalated queries and managing through to completion. Maintaining call lists and customer communications, managing accurate records and logging all outcomes. The Person: Ideally working within a 3rd line support capacity or have the ability to do so. Preferably you will have experience of working within a managed service provider, having exposure to lots of different customers and a wide range of IT issues. Knowledge of the following would be beneficial: 1. MS Windows 2003/08/12. MS Exchange 2007/2010/2013, AD, DNS , DHCP , DFS . 2. Networking - SonicWall or similar 3. Server hardware, RAID, SAN, iSCSI , Fibre 4. MS Office 2007/2010/2013, MS Windows XP/Vista/7/8, Desktop and Laptop hardware. 5. Disaster Recovery solution experience 6. VMWare 7. Sophos Anti-Virus, Symantec Anti-Virus 8. Citrix XenApp , Remote Desktop Services, Remote Web Workplace, VPN connectivity Our client need someone who will go the extra mile. They look for excellent and proven troubleshooting experience, people who will keep going at a problem until they reach resolution. Our client want you to want to make a difference to their business, they want self-starters who can tackle the current way of working suggesting better ways to do things that are more cost-effective. Good calibre candidates will be rewarded with excellent progression and training opportunities You must: Be a car owner with a full clean driving licence. This job was originally posted as www.cwjobs.co.uk/job/66890160

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