1st/2nd Line Helpdesk Support Engineer

Computer People
London (South)
£18000 - £22000 per annum + 25 days, pension, healthcare
13 Oct 2016
21 Oct 2016
Contract Type
1st/2nd Line Helpdesk Support Analyst required by market leading ecommerce sector client based in Kentish Town, London. The 1st/2nd Line Helpdesk Support Analyst will be the first point of contact within the company helpdesk environment. You are required to maintain hardware, software and operating systems throughout the business and sister companies. Responsibilities: Providing 1st and some 2nd line support Assisting in support of software, hardware and networks including troubleshooting and liaising with external companies as necessary. Installation and maintenance of all hardware such as computers, laptops and printers. Installation of windows/anti-virus and other systems. Employee creation on computers, telephone system and laptops. Liaise with IT suppliers for new equipment/consumables orders or repair of faulty equipment. Essential experience required: Good knowledge of Microsoft applications and operating systems (Windows XP, Windows 7, Office 2013) A good understanding of virtualization technologies and LAN and WAN infrastructures. Excellent knowledge of supporting desktop hardware, PCs and printers. Desired Expertise: CompTIA / Microsoft Qualifications. Management of third party suppliers. Working with Active Directory/ Changing Users Passwords. Capability of prioritising and dealing with work load under pressure. Demonstrate the ability to solve issues simply and efficiently. Maintain positive and supporting relationship with all departments. Desire to learn about the Retail IT Industry. Able to multi-task and work on multiple projects. Independent and team worker -responsible for the infrastructure of the company though working as part of a small and dynamic team. This role comes with an excellent working environment, a great salary up to £22k (possible flexibility for the perfect candidate) and a generous benefits package. This job was originally posted as www.cwjobs.co.uk/job/66888195