2nd Line Support

Computer People
London (South)
13 Oct 2016
20 Oct 2016
Helpdesk - London - 6 Months Main Responsibilities: Technical support: installing and configuring computer hardware, operating systems and applications; monitoring and maintaining computer systems and networks; replacing parts as required; following diagrams and written instructions to repair a fault or set up a system; supporting the roll-out of new applications; testing and evaluating new technology User Support: talking staff/clients through a series of actions using the following mediums to help set-up systems and provide IT support: troubleshooting desktop system and network problems and diagnosing and solving hardware/software faults; providing support, including procedural documentation and relevant reports; setting up new users' accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs and following tasks through to completion; prioritising and managing many open cases at one time; rapidly establishing a good working relationship with customers and other professionals, e.g., software developers email support using ticketing system (Zendesk) face to face support telephone support This job was originally posted as www.cwjobs.co.uk/job/66885798

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