Hardware Break/Fix Field Engineer

£30,000 + car allowance + bonus + Benefits
18 Oct 2016
17 Nov 2016
Contract Type
HP, IBM, DELL, EMC, Netapp, Server, Data Storage, VMWare, Linux, Alpha, Breakfix, Hardware

Chapman Tate Associates are seeking a Data Centre Hardware Break/Fix Field Engineer to join this established and fast-growing solutions provider of Data Centre centric and cloud based technologies.

Ideally you will be based around the S/W region around the Gloucestershire area.

The role will include the following the tasks and duties:

- IT Hardware Engineer to travel to external customers to resolve critical system issues, with a logical, methodical and structured approach.
- Troubleshooting incidents/problems on Mid-Range Servers including
- To provide assistance to engineering staff as required
- To ensure that a high quality, professional profile is maintained in all aspects of field service
- To provide a high quality service to meet the Customers contractual requirements
- To be responsible for maintenance/general support calls
- Action escalation procedures as appropriate
- To be involved with, engineering meets for spares, site audits and IT projects
- To communicate to the helpdesk and all operational/support departments as necessary
- To follow up on outstanding faults and co-ordinate as required spares and repairs
- To ensure that all updates on internal system and paperwork is completed and processed correctly
- Be aware of the Health and Safety procedures

You must have experience with the supporting the following Hardware:

- HP ProLiant's,
- HP Storage,
- IBM x series
- Dell
- Sun
- Alpha
- Familiar with multi-vendor backup software, and tape devices.

(Full SC clearance would be beneficial)

Excellent organization to work for where my client invests and looks after their staff.

Salary is up to £30,000 + £5,600 car allowance + fuel card + bonus + benefits.

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