Managed Application Services Consultant

Rullion IT Plus
£29000 per annum + shift allowance
14 Oct 2016
22 Oct 2016
Contract Type
Managed Application Services Consultant Solihull Up to £29,000 per annum bonus shift allowance My market leading client based in Solihull are looking for a Managed Application Services (MAS) Consultant to join their growing team. As part of the Managed Application Services team, the role is varied and spans the support life cycle. You will be analysing issues that have been identified by the application monitoring team; determining the cause of the issue and providing a resolution. You will have previous experience monitoring applications, working in an ITIL framework environment and also be familiar with VB.Net, c#, SQL and Java as part of the incident triage. You will be responsible for: Investigation, problem diagnosis and the resolution of technical issues relating to the operation of software solutions consistently following the event management process. Communicating effectively with 3rd parties, customers and internal teams to resolve reported issues as quickly as possible. Create system / support documentation to required standards Create Incident / problem reports relating to reported faults. Highlight improvements to the configuration of systems Provide performance metrics and statistics of SQL and DB2 databases Fulfil Service and change requests on application or environment Work with a 247 service function on a rota basis Managed Application Services Consultant must have experience in the following: Strong Application Monitoring experience Experience of working with web based applications / web services Problem solving skills - the ability to diagnose problems quickly and efficiently in a pressurised and time critical environment Good communication skills Good interpersonal and team working skills Effective prioritisation skills Ability to work with minimal supervision using own initiative Working knowledge of ITIL Troubleshooting knowledge with SQL, Scripting, Java, databases backups/restoration, transaction logs, indexing Working knowledge of VMware, Citrix & Windows Experience in Monitoring applications with tools such as Nagios, Nimsoft / Nimbus Knowledge of Monitoring Tools such as Solarwinds and Dynatrace. Previous experience in the insurance industry is desirable This role works on a shift basis of 7am - 7pm and 7pm - 7am 4 days on 4 days off and 4 nights on 4 nights off. This is an urgent requirement with an immediate start for the right candidate. To apply, please e-mail your updated CV to Application Support Specialist Solihull Up to £29,000 per annum bonus shift allowance Rullion IT Plus Ltd is acting as an Employment Agency in relation to this vacancy. This job was originally posted as

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