1st Line Application Support

Bristol (City Centre)
£18000 - £22000 per annum
13 Oct 2016
21 Oct 2016
Contract Type
1st Line Technical Support Engineer Central Bristol Role: Offering Support from a customer perspective to advise customers who are using our clients products and services, which will include setup of new users, debugging, and offering integration. Support of various products and services from also a suppliers perspective to monitor all products and services, and to work pro-actively on responding to observed supplier issues, problem reporting with suppliers, whilst being able to liaise with all other departments within the company You will be responsible for several service release tasks, under the instruction of 2nd Line Support Engineer, Support Manager, and Change Management. In the role you will show a great technical understanding, and be forward thinking, and pass good judgement and decisions based on training, company procedures, but also you will be able to have the flexibility to operate well within a challenging tech environment. Key Responsibilities: Setting up, and enabling new customers on the client products, liaising with sales and finance for billing purposes Show a clear working understanding of ITIL best practice Product/Servicing 'Health' monitoring Pro-actively dealing with Tickets/Emails/Calls/ from customers and Suppliers Investigating reported and observed defects, with appropriate incident control Liaising with appropriate development/administration teams for defect workaround/resolution, within the company/customer priorities Testing and release of product updates and workarounds. Key Requirements BSc in Computer Science or related Knowledge of SQL Knowledge of XML (desirable) Knowledge of Java (desirable) Key Internal Contacts: Development Teams, Project Delivery, Service Delivery, Systems Administration, Database Administration, Sales Team, Finance Team, and other Support Team Members Key External Contacts: Customers, Suppliers and their Technical Teams Location: Conveniently placed in the central Bristol, a minutes walk from Temple Meads. Please respond with your CV to for consideration, or for more information call Sam on 0117 907 7571 This job was originally posted as www.cwjobs.co.uk/job/66878793