1st Line IT Support Analyst

Ashdown IT
£20000 - £22000 per annum + Benefits
14 Oct 2016
22 Oct 2016
Contract Type
1st Line IT Support Analyst - Desktop / Helpdesk A highly successful and longstanding online retailer based in Loughton has a requirement for a 1st Line IT Support Analyst. This is a newly created role and the successful candidate will be responsible for managing and resolving the majority of PC user issues, maintaining an asset register, providing hardware support and liaising with a 3rd party support function. On a day to day basis the successful candidate will be the first point of contact for any user issues that arise and where possible, will be responsible for resolving these over the phone or in person. It is expected that there will be some issues that require escalating and managing over a longer period and as such there is a 3rd party supplier to whom more complex IT issues can be escalated. In addition to the provision of IT support, there is an expectation that the successful candidate will take responsibility for managing their own day and undertaking small projects relating to asset management, inventory and the management of IT hardware in the company. Suitable candidates must have some similar experience in a desktop or helpdesk IT support role. Your technical skills will need to include some or all of the following: Supporting Windows Desktop Operating Systems Managing users and groups in Active Directory Managing the client side of MS Exchange/Outlook Supporting MS Word, Excel and Outlook Basic network troubleshooting - I.e. Printers, internet connections Hardware/PC peripheral support In addition to the technical skills, you must have outstanding customer service skills, the ability to convey complex IT jargon into simple terms and high level written communication skills. A degree or industry qualifications would be a distinct advantage. Please note that this role will require the successful candidate to work 4 weekdays and a Saturday. To apply for this role, please carefully detail all your skills and experience in your CV. Where possible, please use reference ASH15302TP2 in the Subject Line of your application The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies. This job was originally posted as www.cwjobs.co.uk/job/66896447

More jobs like this