Service Quality Analyst

London (South)
£23900 Per Annum
30 Sep 2016
23 Oct 2016
Contract Type
Every year our teams deliver up to 150 million items through our network. Having the largest individual share of the national market and employing nearly 9,000 people in the UK there is no better time to join TNT. If you are interested in a company that invests heavily in their employees then TNT could be for you as we take the responsibility of developing our employees seriously. Our Heathrow team requires a motivated and organised individual to join the team as an Service Quality Analyst. Key duties and responsibilities: To consistently exceed our customers expectations and operational standards for delivered on time performance at an optimised cost and zeo tolerance in respect to loss and damage. The System & Process department is responsible for providing direction and support with regards to the implementation of Service Quality process & procedures, IT systems and global service performance measurement tools. This includes acknowledge the corporate standards and tools that will be presented by the Express Head Office. These corporate standards and tools allow the country to analyse service performance and take corrective actions in order to achieve improved DOTPC service levels and customer satisfaction as a result/ The ideal candidate will have excellent written and verbal communication skills with a good level of numeracy and literacy and good knowledge of Excel. Attention to detail is imperative to ensure compliance to both legislative and company procedures. A working knowledge of Import/export will be considered advantageous. This job was originally posted as