IT Manager

Michael Page International
Hemel Hempstead
£35000 - £40000 per annum + Bonus + Benefits
14 Oct 2016
22 Oct 2016
Contract Type
I am currently looking for an IT Manager who is looking to step away from the technical elements of the role and has the desire to manage people, SLA, Stakeholders and Vendors. Client Details My client are a fast growing technology company based in Hemel Hemptstead who are looking for an IT Manager due to the growth of the company. Description IT Manager Team Management Managing the IT department including the structure, team meetings and development, roles and responsibilities Ensure that all engineers are adhering to SLAs and escalating when necessary in addition to managing the allocation of workload Monitoring supplier performance against their SLAs and holding regular review meetings to address any issues Adhere to the ITIL framework to analyse problem fault trends and reduce repeat incidents Manage external communication process for mass service outages Manage customer and internal complaints Profile IT Manager: The Requirements: ? Demonstrable management skills with strong leadership qualities are essential ? Experience of working in a process driven environment ? Capable of developing employees to achieve their full potential ? Experience with ITIL framework desirable Job Offer IT Manager £35,000 - £40,000 Bonus benefits This job was originally posted as