IT Service Delivery Manager

Modern Business Solutions
£25000 - £30000 per annum + + £5000 KPI Bonus
28 Sep 2016
20 Oct 2016
Contract Type
My client is a provider of IT Managed IT Services. Providing Cloud Services, managed IT Solutions (Infrastructure / Server / Storage / Virtualisation / Networking), working with products such as Microsoft, CISCO, VMware, EMC and Citrix. We urgently seek an experienced IT Service Delivery Manger, salary up to £30,000 £5,000 KPI, whose main responsibility will be to: Initiate new customers into the service desk by managing programme of service initiation tasks Manage projects to service desk handovers Maintain schedule of proactive maintenance tasks for each customer Manage delivery of proactive maintenance campaigns Identify, review and coordinate implementation of service recommendations Manage change control of customer documentation / runbooks Maintain regular communication with customers during P1 critical incidents Write customer (p1) reports for critical incidents Liaison with Account Managers on incident history/progress To manage customer complaints improvement activities and maintain customers at risk profile To ensure Service Desk is performing to SLA requirements To manage customer escalation profile To manage Assets and Warranty renewals for all customers within POD Proactively monitor support incidents To Manage monthly write offs Success Criteria/KPIs: To ensure every shift has adequate scheduled work To ensure customer satisfaction is maintained and enhanced Deliver 1 proactive work package per quarter applicable to 25 customers To generate at least 10 service recommendations per month Key Attributes: Excellent written & communication skills Extremely organised and self motivated Understanding of IT Service Management principles Ability to work to SLA requirements Ability to forge strong client relationships Embrace flexible working Team player Ability to work under pressure and to tight deadlines Experience / Qualifications: ITIL Demonstrable experience of IT service management (ITSM) and proactive ITSM If this sounds like the right role for you, please forward your CV to us, where a Specialist Consultant will be in contact with you immediately. The employment market is very buoyant at the moment and there is particular demand on a permanent basis from our clients across the country for candidates with experience in the IT sector, particularly in the following areas: IT Engineers at all levels ( 1st,2nd,3rd,4th Line, Consultants, Specialists) IT Management (Team Leaders, Project Managers, Service Delivery Managers) IT Technical Architects, Solutions Architects ( IaaS, PaaS, SaaS, Enterprise Architecture) ( TOGAF 9, Prince 2 ITIL) All areas of Infrastructure ( Microsoft Stack, Active Directory, SCCM, Azure, Lync, Linux ) ( MCSA, MCSE, MCSD, MCITP) Thin Client ( Citrix) ( CCA, CCAA, CCIA, CCEE, CCE-AD, CCP-AD,CCA-AD, CCP-N, CCA-N, CCP-M ) Virtualisation ( VMware, Hyper-V, ESXI, vCloud Director) ( VCP5,VCP4, VCP3, ) Cloud Technology (VCP-Cloud, VCAP-CID, VCDX-Cloud) Data Centre Technology ( VCDX5-DCV, VCAP5-DCD) Networking ( Cisco, HP, Juniper, Brocade, F5) ( CCNA, CCDP, CCNP, CCIE, CCAr, F5 Certified) Storage (EMC, NetApp) Telecoms ( Cisco, Toshiba, Mitel, VoIP, MPLS, SIP, Core Network) ERP (Navision, Dynamics, SAP B1, Iris, Sage, JD Edwards ) Applications ( Dynamics CRM, Salesforce, Saleslogic, ServiceNow, Guidewire and many more) Sales at all Levels and all Areas Software - Microsoft.Net (ASP.Net, C#, VB.Net, ADO.Net), Visual basic, SQL, C++, SharePoint, Java, J2EE, BizTalk, Servlets, JSP, UML, Weblogic, Struts, Hibernate, Mainframe - (ICL and IBM, Cobol, CICS, Adabas natural etc, Flash, PHP, Web, Development, Test, ColdFusion, HTML Database - Design and Administration, Oracle (OCP), SQL Server, Sybase, Ingres, Informix, Access, DB2 PMO - Project Management, Programme Management, Business Analysis, Change Management, Service Delivery, We look forward to hearing from you and working on your behalf. This job was originally posted as

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