Clerical Assistant (Part-Time)(Temporary)

£7.72 - £8.44 per hour
12 Oct 2016
19 Oct 2016
North Ayrshire Council Role Profile RE-ADVERTISEMENT OF NAY01725 PREVIOUS APPLICANTS NEED NOT RE-APPLY AS THEY WILL NOT BE CONSIDERED TEMPORARY UNTIL 31/03/2017 POST 2 - 8AM - 3PM, WEEKENDS (13 HOURS) IRREGULAR HOURS PAYMENTS – ALLOWANCE 12% ROLE DEFINITION To provide clerical support, covering a range of tasks. KEY TASKS AND RESPONSIBILITIES Corporate Responsibilities To undertake individual role in line with the Council’s Strategic Priorities and in compliance with the Council’s corporate policies and procedures. To undertake any other reasonably required duties as instructed by Management or someone acting on their behalf, in addition to the role specific tasks & responsibilities detailed below. Role Specific Tasks & Responsibilities Typing / word processing a variety of documents e.g. memos/letters/reports. Entering and retrieving data from a range of computerised or manual systems, maintaining confidentiality and sensitivity where appropriate. Compiling information, producing basic statistics and completion of checklists. Filing, photocopying, faxing and processing mail. Deal directly with queries from colleagues and customers who may be either internal or external, through telephone, written or face to face contact. Provision of a high level of customer focussed service both on telephone and at reception. Organising, minuting and transcribing various types of meetings. Ordering of equipment for issue via NAC procurement system PECOS. Processing call up paperwork. Comply with confidentiality, IT and data protection guidelines. ESSENTIAL / DESIRABLE CRITERIA Essential Desirable Evidence Education and Qualifications Standard Grade qualifications at level 3 or above in Maths, English and Business Administration or equivalent Relevant vocational qualification (eg. SVQ Level 2 or equivalent) Application Form Interview Experience Experience in the use of Microsoft Office Packages Experience in the use of electronic procurement system Experience of working in a busy office environment Minute taking experience Customer Care Experience Application Form References Interview Specialist Knowledge Knowledge of Social Services Knowledge of Social Services Carefirst System Application Form Interview Pre/Post-Interview Check (if appropriate) Skills and Abilities Communication skills Customer Service skills Interpersonal Skills Attention to detail Typing/Word Processing skills · Application Form References Interview Other Willing to undertake additional training Takes and follows instructions Works well as part of a team Adheres to confidentiality Non judgemental Willing to provide cover at other office bases Ability to travel throughout North Ayrshire Application Form Interview Post Interview Check (if appropriate) Staff Values & Behaviours North Ayrshire Council uses behavioural based approach throughout the recruitment process. Our staff values of Focus, Passion & Inspiration will be explored for this vacancy. Further information on how to complete behaviour based application form questions is available on the Council’s website . Value Behaviours Focus. We put our customers first We understand the bigger picture Provide excellent customer services Meet and where possible exceed the expectations of internal and external customers. Understand the performance levels and standards required within our own role and strive to achieve and where possible exceed these. Know how the work we do fits into the overall performance of the Council. Passion. We take pride in the jobs we do We are ambitious for our community Take ownership of our own actions and performance. Reflect on the work we do and consider how it could be improved. Have a positive impact on the lives of our customers and their communities. Push the boundaries to help our customers and communities realise their potential. Inspiration. We all look for better ways to deliver our services We achieve the best results together Find new ways to deliver improvements, efficiencies and value for money. Embrace change with enthusiasm and creative ideas. Work together and creatively produce the best outcomes for our customers and communities. Plan all activities with the end goal in mind. Additional Information Basic Disclosure Preferred candidates will be required to undergo a Basic Disclosure check, prior to a formal offer of employment being made by North Ayrshire Council. Please note: Successful candidates will be expected to meet the cost of the Basic Disclosure Check of £25 which will be deducted from your wages following the commencement of employment. For further information on the Disclosure Scheme please visit References For your information if this post requires references you will be notified of further details if you are successful in gaining an interview. Not providing relevant references when requested may delay the outcome of the interview process Job Location This job was originally posted as

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