Phone Technician 21 - 23k plus 15% bonus

London (South)
From £21,000 to £23,000 per annum plus a 15% bonus
12 Oct 2016
20 Oct 2016
Contract Type
iSmash is a high tech high fashion brand specialising in the repair and personalisation of smartphones, tablets and computers. With private equity investment now secured, the London market is the initial focus with nationwide expansion, growing to 50 stores, planned for 2016 and 2017. iSmash’s unique selling point is a professional, fast and trusted repair service. With unrivalled turnaround times for repair and a recognised brand, iSmash is increasingly becoming the chosen go-to brand for smartphone, table and computer repair in London. Job Summary As an iSmash Technician you will work alongside the front of house team to process and provide a service from the repair department of an iSmash store. You will be required to process repair operations by completing repairs as directed by the Store Head Technician and corresponding with both sales staff and customers in order to deliver the repair service as iSmash envisions. Key responsibilities: To consistently ensure that the efficiency and quality of each repair processed is to an extremely high standard. Create a culture of exceptional customer service through an efficient and high quality repair service at all times. Organise and communicate with the front of house team on orders to ensure that customers are kept updated on their order to ensure that they receive excellent customer service. Other responsibilities Ensure that all procedures and repairs comply with Health & Safety at all times through all procedures and ensure that the store is a safe working environment at all times. Follow directions from the Store head technician as they lead the technical team throughout trading. Key Skills, Knowledge and Experience · Ideally 1 years’ experience repairing smartphones and tablets (iPhones, Samsung’s, iPad, MacBook’s). (Level 2) · Ideally 2 years repairing computers. · Level 3 repair experience is desired. · Energetic and proactive with an excellent customer focus · Positive, can-do and friendly persona · Experience of working in a fast paced, pressurised environment This job was originally posted as