Quality Monitoring Manager

Recruiter
GOLD PERSONNEL
Location
Solihull
Salary
Up to £35,000 per annum
Posted
12 Oct 2016
Closes
19 Oct 2016
Sector
Other
Contract Type
Permanent
To oversee the management activities of the Bank's second charge assets. Candidates should have a detailed knowledge of customer account servicing and have a working knowledge of pre-completion processes and industry regulation and compliance. Educated to degree level and CeMap qualified. This will involve meeting and negotiating with providers and will require delivery of constructive feedback on trends, implications and how the customer journey may be improved. Assist in the development and delivery of robust quality monitoring processes Develop and maintain an oversight monitoring plan, ensuring timely delivery of oversight monitoring activity Monitor the appropriateness and regularity of quality and compliance assessments Ensure monitoring results are compiled and recorded Produce reports identifying areas of non-compliance with internal policy, regulatory requirements Delivery constructive feedback to promote a standard of excellence in all aspects of second charge processing This job was originally posted as www.totaljobs.com/job/66874219

More jobs like this