Cargo Officer/Customer Relations

Recruiter
Kevin Theobald
Location
Hounslow
Salary
Up to £24,000 per annum
Posted
14 Oct 2016
Closes
20 Nov 2016
Contract Type
Permanent
Our client is seeking a Cargo Officer/Customer Relations person to join their team. Duties and Responsibilities will include: Overall in charge of supervising freighter operations to ensure safe and secure arrival and departure while adhering to company operations directives and compliance with local authority rules on flight operations. Oversee GHA to ensure sufficient staff are on duty to build cargo for flights as per agreed precision times. Ensure flight messaging is communicated to all up line and down line parties to plan for freighter operations. Oversee GHA to ensure sufficient staff and resources are in place for timely receipt and dispatch of freighter flights Communicate with crew planning, crew transport and crew hotels to ensure tech crew are positioned at correct times adjusting calls times to ensure FTL are not compromised and sufficient tech crew and available for flight operations Plan freighter loads in conjunction with GHA to load cargo in safe and secure manner and plan for any special loading equipment if necessary Monitor and plan for movement of ULD’s to maintain station stock is within station limits and an excess stock is returned. Use systems provided to monitor and correct ULD movement messages to maintain correct system records Ensure that cargo daily flight operations function smoothly and efficiently with GHA performing their roles within requirements. Oversea handling and planning for IRT horses, equipment vehicles and personnel to ensure the airport authority and local authorities are aware of need for airside access thus ensuring safe loading and compliance with security requirements Liaise with local ULD repair partner and Head Office to coordinate and record repair or disposal of damaged equipment Invoicing and payment controls for operational requirements Provide customer service through reservations system monitoring bookings to ensure compliance with company restrictions and embargo’s while delivering first class customer service and flown as booked statistics. Prepare flight and truck plans for GHA to maximise flight uplift ensuring flight and ULD configurations are complied with. Ensure flight messaging is communicated to all up line and down line parties to plan for freighter operations. Liaise with import customers and GHA to ensure delivery of cargo product. Investigate and compile reports for customers and management including but not limited to handling reports. Handle or delegate planning for all special handling cargo ensuring compliance with company and local authority requirements Follow up with all concerned parties on any discrepancies until resolution of file closure Monitor and plan for movement of ULD’s to maintain station stock Any other duties as required by Station Manager Be presentable and representative of the Company’s image at all times Assisting the Cargo Manager with any other tasks This job was originally posted as www.totaljobs.com/job/66898744