Front of House Team Leader

ISS Front of House
£28000 - £30000 Per Annum
13 Oct 2016
25 Oct 2016
Contract Type
We are looking for a Front of House Team Leader at a leading independent aerospace and defence company based in Cambridge. The ideal candidate will have experience in 'high end' customer service - ideally someone from an aviation background, five star hotel or corporate Reception. You will have experience and confidence to setup and run the Front of House service. Leading a team of two others, you will be responsible for putting new systems, procedures and practises in place. Your purpose will be to develop and run a professional, client-facing Front of House service in line with the company vision and values. To proactively anticipate and fulfil customer needs at all stages of the customer journey To be a role model and ambassador To develop, fully embed and continually monitor the Front of House services To take full ownership of key responsibilities and support the FM Leadership Team in providing a specialist service To be innovative and proactive in finding solutions that add value to the Front of House service To be proactive in all visitor management duties in line with the company standards Key Responsibilities: To ensure the smooth operation of the client site working operationally as part of the team To lead the Front of House Team and support them in delivering a consistently high quality Front of House service To ensure that all client and visitor requests and enquiries are fulfilled and exceed expectations To ensure that all client site procedures and standards are followed and met To develop and maintain excellent relations with key stakeholders including the FM Leadership Team, Support Services and PA's To deal effectively and efficiently with meeting room bookings, making necessary changes and arrangements as required throughout the day and to accommodate all requests To create, maintain and continually update the site operating procedure manual (SOP) To conduct appraisals and one to ones with the onsite Front of House team To arrange and conduct onsite team meetings (when applicable) To extend concierge duties (when applicable) for example. book taxis or hire cars and update the spreadsheet confirming cost and cross charging to business units To request guest pre-notification from the business and organise for passes to be ready on arrival Carry out regular floor walks of the client facing environment and check meeting room usage Escort visitors to various areas as required To be flexible in your approach in terms of operational requirements To complete monthly statistics and produce these as required for the Soft Services Manager (FM) To carry out other duties or responsibilities that may from time to time be assigned by your manager i.e. research into onsite events, supplier research To maintain the necessary confidentiality on all client matters To show responsibility for personal Health and Safety To maintain a professional appearance at all times If you are passionate about service and have experience in 'high end' customer service - ideally someone from an aviation background, five star hotel or corporate reception, please send us your CV today We would be delighted to meet with you. This job was originally posted as

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