2nd Line Support

Newcastle Upon Tyne
£9.50 - £11.50 per hour
14 Oct 2016
20 Oct 2016
2nd Line Support Job Newcastle Up to £22k salary dependent upon experience 2nd Line Support Job Newcastle Up to £22k Salary dependent upon experience Your new company Our client are a global, market leading organisation and are looking for a IT 2nd Line Helpdesk Support Assistant to join them on a temporary basis for 6 months initially(possibly ongoing), based in Newcastle upon Tyne. Your new role You will be working as part of the IT Service Desk Support team to deliver customer-focused assistance across the business. The role will involve the diagnosis and solving of Service Desk related issues, for office based and remote business users, dealing with incidents, queries and requests.This is a corporate environment so all calls are logged and there is a ticketing system in place, so where possible you will resolve the issue as quickly as possible. What you'll need to succeed Previous experience in a 2nd line support role is essential, as you will be expected to hit the ground running. You should be an ambitious individual who is looking to prove your ability to your new employer, this really is a chance to impress in order to earn a permanent contract. Excellent communication skills and the ability to prioritise the urgency of the call is critical. You will be experienced in solving software issues with mobile devices as well as laptops and computers. What you'll get in return In return you will get the opportunity for work for a globally renowned organisation. You will be given the opportunity to develop key skills for future career progression. You will also receive a very competitive salary. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk This job was originally posted as www.totaljobs.com/job/66901609

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