Technical Author

360 Resourcing
£50k - 60k per year + Bonus and Benefits
14 Oct 2016
19 Oct 2016
Contract Type
Principal Technical Author – Reading - £50,000-£60,000 My client is one of the world’s leading Cyber Security companies. Due to exciting new investment and growth we are now looking to bring on-board a Principal Technical Author to join the team. As the Principal Technical Author you will exhibit leadership skills to other Technical Authors, and contribute to the technical knowledge available to the customers. This includes interviewing experts, designing, researching, writing, editing, and publishing a wide variety of technical materials, including large projects that span products. The Principal Technical Author will be responsible for: Generating templates, team standards, and team processes in a collaborative way, and garnering acceptance from team members. Scheduling and executing multiple large writing projects simultaneously, across product lines. Designing, researching, scheduling, writing, editing, and publishing a wide variety of technical materials for customers, partners, and employees in support of complex software applications that protect computer networks from intrusion and information leakage. Preparing and updating software guides, online Help systems, point and click tutorials, technical papers, quick starts, evaluation tools, wizards, installation guides, Knowledge Base articles, videos, and more. Collaborating with sales engineers, marketing, customers, partners, technical services professionals, software developers, and quality assurance analysts to ensure that materials produced are effective for the intended audience. Contributing to the design of user interfaces to improve users’ understanding and ability to navigate efficiently. Guiding other team members. Acting as a mentor and a resource within the group. Creatively empowering customers and partners to resolve issues arising during software installation or use, thus contributing to customer satisfaction, speeding the time to resolution, and reducing support costs. Performing other duties and projects as assigned To be considered for this exciting position as a Principal Technical Author you will ideally come from a similar Security background. You should have the following experience though: Bachelor’s degree or equivalent experience Experience with a variety of authoring tools required Many years of experience as a software technical Author with increasing responsibilities Exceptional English-language skills in speaking and writing Collaborative, diplomatic, and respectful Generous with knowledge; able and willing to mentor others Excellent listening and interviewing skills Excellent problem solving skills Self-starter with experience working in a fast-paced environment with minimal supervision If you are a Principal Technical Author and are interested in joining a really exciting global Cyber Security company, with fantastic career opportunities and a flexible working environment then please apply now for an immediate interview? This job was originally posted as

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