1st Line Support

Head Resourcing
£19000 - £21000 per annum + pension and other benefits
14 Oct 2016
22 Oct 2016
Contract Type
1st Line Service Desk Analyst - IT Support A large Managed Services organisation has an exciting opening for a 1st Line Service Desk Analyst/Support Engineer to join their team based near Sheffield. If you're a customer focused individual who works well under pressure and looking to build a long term and rewarding career with an award winning organisation, this could be the right opportunity for you. About the role: The role will involve acting as a single point of contact for customers. You will be responsible for accurately logging incidents and requests, accurately diagnosing faults and completing requests with an aim to fix 1st time within SLA agreements. Key Accountabilities: Ensure that reported faults and service requests are responded in line with SLA's. Effective response and solutions to reported problems. To restore normal service to user as quickly as possible To achieve personal KPI's and Call Quality objectives To maintain relationships with interfacing business functions and IT departments. Technical Skills: Active Directory account administration Knowledge and experience of ACD telephone system Exchange Account Administration Windows Server Folder Administration Understanding of Microsoft Office Applications Experience of remote diagnosis and fixes (via RDP, Bomgar) Salary and Benefits On offer is a competitive base salary of up to £21,000 per annum depending on experience, coupled with a good benefits package. Sound interesting? Apply today and we will contact you to discuss the opportunity in further detail. Key Words; IT Support, 1st Line, First Line, SDA, Service Desk, IT Helpdesk, Help-desk, ITIL, Managed Service, IT Hosting This job was originally posted as www.cwjobs.co.uk/job/66898290

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