Software Application Support Analysts Windows, SQL Warrington

Applause IT Innovation
£24000 - £32000 per annum + Depending on Exp. bens, bonus
14 Oct 2016
22 Oct 2016
Contract Type
Software Application Support Analysts (Senior and Associate Grade) , Windows, SQL , Networks, .NET Software Warrington - Commutable via Liverpool, Merseyside, St Helens, Wigan, Skelmersdale £24,000 - £32,000 pa (depending on expeirence) Bens High growth software house requires 2 solidly experienced Application Support Analysts with technical aptitude and a flair for problem solving to take up a key customer facing role. You will be joining a small friendly established team supporting a range of 2nd and 3rd line application support issues sitting on a Windows .NET stack, in a busy ITIL savvy environment. Essential Skills and experience: 2-3 year's experience in a software support role (preferably at least 2 years supporting bespoke Windows and SQL Server backed systems). 3-5 years for the top end salary. Strong investigative and problem solving skills An excellent customer service persona Strong written and verbal communication skills in English - including good phone manner (though most issues resolved via email) Having a thorough understanding and ability to use and support the Microsoft Office suite Knowledge and ability to troubleshoot current: Windows operating systems (from WinXP, Windows 7, onwards) Understanding of TCP/IP networks and common security systems Understanding of LAN and WAN communication and some configurations Exposure to basic programming concepts including data values and types, logic, data structures. Experience of SQL Server querying - looking into stored procedures and writing select statements Desirable: Any exposure to C#,, the .Net platform and Visual Studio an advantage (though this not a coding role) Knowledge of web techs like JavaScript, HTML5, PHP also of interest Any XML, Soap, or JSON knowledge to help understand how their software consumes client web services also of interest but by no means essential. Documentation skills. Any MS SQL Development and/or Admin skills Experience working in an ITIL environment and/or foundation certification Use of defect tracking systems - Bugzilla or similar Use of Help Desk packages - Net Help Desk or similar (all of interest but in now way essential) The Role: Reporting to the Customer Service Manager, the successful candidate will be confident and methodical when liaising with customers and will have a strong track record in performing problem analysis, asking relevant questions to derive understanding and diagnosing technical and environmental problems. The role requires a good degree of technical knowledge and an aptitude to learn new skills and technologies. The analyst will also liaise with the development team to reproduce issues, identify root causes and fix problems as a trusted advisor to the customer. The successful candidate will join our highly skilled and motivated support and development team. Their investigative and problem solving skills will make a valuable contribution to the continued success of the company To suit experienced bespoke software support analyst able to work under own initiative often, able to manage and priorities multiple issues and grasp problems quickly. A strong desire for self improvement is essential and you will receive exposure to some excellent technical systems and client customers. The Rewards: Highly competitive salary - graded depending on experience Company Pension Health Care inc Dental On call rota with good payment/s Relaxed and Professional company environment with Casual Dress code Please send CV now and call Tim Morris on 07739716815 to find out more Software Application Support Analyst, Windows, SQL, Networks, .NET This job was originally posted as

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