Telephone Account Manager

Diversity Travel
£23,000 basic - OTE £6,000
19 Oct 2016
17 Nov 2016
Contract Type
Are you an experienced Telephone Account Manager looking to take on a new challenge? If so Diversity Travel are recruiting and are looking for individuals just like you!

With offices in Manchester, London and Melbourne, Diversity Travel is a full service, independent Travel Management Company specialising in the charity and not for profit sector. Voted Best Travel Management Company at the 2014 Business Travel Awards, Diversity Travel is one of the fastest growing TMCs in the UK.

Due to continuing business success and growth we now have a fantastic opportunity available for a Telephone Account Manager to join our team in Manchester.

Telephone Account Manager key responsibilities:

This is a key role within the team so we are looking for an experienced Telephone Account Manager to develop existing relationships, and to increase revenue by managing a select portfolio of clients and prospects. You will also:

- Identify and qualify up-selling sales opportunities to increase growth and revenue by cold calling clients within an allocated spend
- Take full responsibility for a portfolio of existing clients, building relationships and looking at areas for growth.
- Analyse and prioritise opportunities and your time accordingly to achieve targets whilst managing customer expectations
- Attain both quality and activity targets
- Uphold the highest standards of professionalism and integrity in all telephone interactions with customers
- Implement account development plans and assist with marketing campaigns to engage key clients
- Work closely with the operations, finance and IT teams to ensure clients' needs are met and exceeded
- Monitor competitor activity and travel industry changes which may impact Diversity Travel and its clients
- Develop knowledge through reading industry literature, monitoring and reacting to any trends and identifying potential new business opportunities
- Present web demonstrations to customers

The ideal Telephone Account Manager:

- Experience working within the travel industry would be highly desirable
- Experience working within a sales/targeted environment providing Account Management
- Excellent relationship management.
- Excellent communication and customer service skills with ability to influence at all levels.
- Demonstrable energy, self-motivation and personal discipline
- Ability to work autonomously and contribute fully within a team
- Ability to achieve targets and meet deadlines
- Demonstrate an aptitude for the use of Microsoft systems and other technology

In return you will get:

- A highly competitive salary of £23,000 basic + £6,000 bonus for OTE
- The experience of working in a fast-growing company with excellent opportunities for progression
- First class training, development and mentoring from the Sales and Account Management team equipping you with everything you need to excel in this role and progress within the company
- Pension, life assurance, season ticket loan, childcare vouchers, cycle-to-work scheme, discounted staff travel, free refreshments, central offices, team nights out and access to all roles on an internal first basis

So, if you are a self-starter and a supportive team player, who wants to be a part of one of the fastest growing, specialist Travel Management Companies in the country as a Telephone Account Manager, then please click apply; we'd love to hear from you!

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.