Level 2 Onsite Engineer - Oxford

ROC Search Limited
£15.00 - £15.75 p hour
19 Oct 2016
17 Nov 2016
Contract Type
Roc Search's Client is currently recruiting for a fantastic opportunity working as a Level 2 Onsite Engineer based in Oxford

Location: Oxford Start Date: Immediate Hourly Rate: £15.75 Contract: 6 months

Roc Search are currently recruiting for an experienced 2nd Line Support Engineer four our client within the IT Managed Services arena. The successful candidate will be providing 2nd line support to clients on-site, the key element of this position is to ensure all client SLA's are maintained.

Key Duties

- Provide 2nd line support through assigned work and escalation from the 1st line team.
- Investigate and resolve helpdesk incidents assigned to you with speedy fixes ensuring the ticketing system is fully updated.
- Provide technical advice and assistance to colleagues where needed.
- Provide onsite planned work and emergency support to our customers
- Implement infrastructure upgrades for our customers

Required Competencies

- Confident and proficient in dealing with IT issues
- Microsoft, CCNA, ITIL certifications (desirable)
- Flexible approach Proven experience working in a 2nd line position
- Excellent customer service skills

Apply now for immediate consideration to *********************** or call *************

As a professional company we gladly welcome applications from persons of any age and background and do not intend to discriminate with advert text and terminology.