Account Manager/Audio Branding Consultant

City Of London
£35k OTE
19 Oct 2016
17 Nov 2016
Contract Type
PHMG is the world's leading provider of audio branding, working with more than 22,000 clients in
39 countries. Globally renowned brands such as Audi, Adidas and Coca-Cola trust us to make them
sound as good as they look.Our success is all down to the talented individuals in our London, Manchester and Chicago offices
- and we'd like you to join them.

We require an Audio Brand Consultant to provide a personalised set-up service for our new clients. You'll
liaise with key company contacts, internal and external service providers and work to tight deadlines to
ensure the seamless implementation of a client's new on-hold marketing production. With your excellent
people and organisation skills, exceptional customer-care mentality and proactive approach to work, you'll
deliver the premium customer service that we're renowned for. In return, you'll receive full training,
exceptional support and development and exciting opportunities to progress within the business.

Responsible to: Head of Audio Branding
Salary: £22k basic salary plus commission with a realistic OTE of £35k
Location: The City, London
External relationships: SME and blue chip clients (up to director level), business partners and
Internal relationships: Audio branding team, creative departments, Head of Client Services, the
account management team and directors
Hours: 8.30am - 5.30pm
Benefits: Smart pension scheme provided by Legal and General following three
month probationary period.

Duties will include:
* Welcoming new clients to the service and introducing the set-up process
* Arranging installations with a third party supplier on behalf of clients
* Following-up information requests and collecting completed briefs
* Feeding completed briefs to the appropriate creative department
* Ensuring all client details are accurately entered into our in-house CRM system
* Working with clients and the creative departments to ensure the delivery of an audio branding service
that meets and exceeds expectations
* Working collaboratively to achieve collective goals and objectives
Skills, knowledge and experience required:
* Experience in a results-driven customer services environment
* Strong focus and organizational skills
* Experience taking client briefs and dealing with others to ensure briefs are met
* Good knowledge of Microsoft and CRM applications
* An understanding of branding and its commercial benefits to a B2B customer
* The drive to hit ambitious targets
audio brand
* Strong attention to detail
* The ability to clearly communicate company value to clients
* Enthusiasm, motivation and a positive attitude
* A constructive approach to problem solving
* First-class verbal and written communication skills, including excellent listening skills
* A-Level (or equivalent) qualifications