Debt Recovery Agent

£17,500 rising to £19,500 plus annual bonus
19 Oct 2016
17 Nov 2016
Contract Type
Debt Recovery Agent

Leeds City Centre

£17,500 rising to £19,500 plus annual bonus

Full and part time available

My client are a leading law firm who are growing year on year. Based in attractive offices within a great team the role of Debt Recovery Agent can offer great training, progression and a fun, vibrant environment to work in.

Based in Leeds City Centre my client are easily accessible from Bradford and Leeds.

The Role

The main aim of a Debt Recovery Agent is to account manage various clients and maximise the collection of debts whilst aiming to achieve the best outcome for the customer and the client.


- You will deal with inbound and outbound calls as well as emails and letters in a timely manner

- You will liaise with customers and negotiate suitable repayment plans depending on their circumstances. You will build rapport with your customers and be empathetic and understanding at all times.

- You will need to make sure that you keep up to date with regulations and guidelines to ensure you are compliant at all times

- You will keep your clients up to date and tailor in which the way you work depending on your clients' needs

- You will work on an automated dialler systems to ensure all customers are dealt with in a timely manner

What we are looking for

I am looking for a self-motivated individual who is focussed around quality and providing excellent customer service. You will need to be understanding and empathetic towards individuals and their circumstances. I am looking for a good team player and somebody with excellent communication skills.


- Experience within a customer service role

- Computer literate

- A professional telephone manner

I am happy to consider people from a face to face or telephony customer service environment.

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for.

(Jo Holdsworth Recruitment - Recruitment Agency)