Regional Service Director

Eden Brown Ltd
£75k pa
19 Oct 2016
17 Nov 2016
Contract Type
Regional Service Director c75k + car + executive benefit package
Based in Hertfordshire

My client are a global premium brand and a technology leader in the world of Material Handling &__150; part of a world-leading engineering company with approximately 62,000 employees working in more than 100 countries worldwide.
The strategy of the company is geared towards long-term profitable growth through quality & service & the Service Director position is critical to the growth & development of the business. The role will be in their eastern region HQ in Herts & reports into the MD.

This role will require the successful candidate to have had experience of managing a diverse team demographically &__150; remotely. Work with the Management team to meet or exceed the aftersales revenue and contribution targets thus assisting the whole organization to meet its targets.
Develop and implement a strategy for the growth of aftersales
View processes and work methods for after sales service and spare parts to drive efficiencies and improve the customer experience.
To manage inventory within budgeted levels
Establish clear lines of communication between the service organization and all other departments both with Ireland and the group.
Ensure service, through examinations is compliant with the Group's service and HSE standards.
To maintain a working knowledge of the current product range and developments and ensure they are delivered giving a high level of service to our customers whilst generating a financial return
Carry out regular reviews with all service staff ensuring that they are developed and equipped for the role.
Maintain HSE standards within the service organisation
Demonstrate continuous improvement toward achievement of service KPI's and other company targets
Ensure adherence to company compliance standards
The Service Director will lead aftersales business stream and drive sustainable growth and profitability in line with overall business strategy and agreed budgets. The scope of the role includes the management of all field and workshop engineers to achieve optimal value to the business as well as management of the Service Desk whilst responsible for a headcount of 120
This is a board level position and the role holder will work closely with and act as a business partner to other members of the senior management team to support delivery of the overall objectives of the business. Budget and profit centre responsibility for the aftersales business
The ideal candidate will be commercially astute, with good level of financial understanding; ability to develop and present a coherent business case with financial justification
ISO standards knowledge and compliance with ISO 9001, 14001 and 18001
Good understanding and experience of managing Field Service Managers and Engineers
Good understanding and experience of Service management, including fleet profile and fleet utilisation
Background which provides ability to manage operational aspects of Workshop and Service Desk
Experience of managing, leading and developing individuals and teams
Action oriented, able to develop and manage the delivery of structured action plans to address complex issues
Highly effective and assertive communicator, able to motivate staff and build strong working relationships both internally and externally
Excellent organisational skills
Team oriented plus individual drive and determination
Positive outlook, highly professional ethos and beha

Your expert recruitment consultant is Deborah Longstaff, call today on ************ or email *************************

Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.