Renewals Administrator - Fab Company

Emmerson-Ross Recruitment
£15.5k plus bonus and attractive benefits
19 Oct 2016
17 Nov 2016
Contract Type
Renewals Administrator

Ashburton, within a commutable distance from South Hams, Teignbridge, Torbay and Exeter

Why work here?

- Excellent opportunity to work for a successful and growing organisation that continues to invest in its staff and their wellbeing
- Fantastic team - we're like one big family!
- Great benefits
- Employee Healthy Living programme, including the use of a personal trainer and team activities
- State-of-the-art offices/facilities
- Ongoing training and support - learn new skills

Let's get down to business - your responsibilities would include

- All aspects of renewals process
- Ensuring quotes go out on time
- Creation of renewal quotes
- Maintaining accurate renewal matches in renewals system
- Ensuring renewal dates in system are accurate
- Requesting co-terms for customers
- Working with the Account Managers to resolve any renewals queries
- Working with publishers/suppliers to request quotes for incumbent and non-incumbent renewals
- Creating non-standard products for renewal quotes
- Keep accurate details for key Publisher renewal rules relating to grace period, co-term, upgrade rules and portal access

The person

- Experience of working in an office environment handling enquiries by phone and email
- Competent user of Microsoft Excel, Outlook and Word
- Accurate record keeping skills to deadlines
- Literacy skills are required including spelling, grammar and punctuation for emails and contracts
- Problem solving and judgemental skills
- Ability to build relationships with customers and partners
- Logical thinker for creating and sanity checking reports and quotes
- Excellent oral and written communication skills
- Working in a high pressured environment to deadlines and prioritising workflow

You really need to be a people person with a great telephone manner and upbeat personality. You will be highly organised and able to juggle multiple tasks. As super-talented as you are you also need to be hard working, motivated, dependable, reliable with a great sense of humour.

What's your reward?

- £15,500 plusmonthly bonus scheme
- 20 days holiday plus public holidays, with an additional day's holiday for each complete calendar year of service (up to a maximum of 5 additional days)
- Company health programme
- Pension scheme with generous company contribution
- Employee Healthy Living programme
- Fun staff events organised throughout the year
- Parking
- This is a full time role (37.5 hours, Monday to Friday) permanent role

Our Location: Ashburton, South Devon.

Interviews will take place immediately.

Administrator, Order Processor, Sales Administrator, Customer Services