Senior Customer Consultant

Port Talbot
£16791.00 - £18000.00 per annum
19 Oct 2016
18 Nov 2016
Contract Type

Senior Consultant role in Neath and Porthcawl £16700/pa subject to credit checks 12 months contract

Senior Customer Consultant job in a building society

Port Talbot and Porthcawl

My client Welsh Building Society is the UK's 6th largest building society with 53 branches and 18 agencies across Wales and the Borders.

What we are looking for:
As a Principality Senior Customer Consultant, you will be at the hear of their business.
As a customer service specialist, you'll offer a friendly face to customers who visit branches, building relationships in order to better understand their requirements and to provide them with information and offer them products that are tailored to their needs.

By providing excellent customer service you'll achieve the right customer outcome whilst consistently adhering to the Society's service standards.
You will fulfill identified customer needs for savings, insurance and protection products through a face to face review with both existing and potential customers.

You will also identify potential mortgage and investment needs and refer to other specialists within the business
You'll demonstrate that you're living our brand values through all aspects of your work and being an integral part of the team.

You will provide support to your branch manager in coaching other team members and sharing best practice to improve the way in which we help our customers and take on additional responsibilities in their absence.

You'll take responsibility for your own self-development by regularly reading available information in order to deal competently with all internal and external regulatory, operational, compliance and credit systems.

Main duties:(to name few)
Deal with all customer enquiries efficiently
process customer transactions in line with agreed policy
Ensure compliance to improve risk management

What we offer:
As well as a great working environment and plenty of opportunities for development and growth you can expect a generous package that includes pension, bonus and incentive schemes, free life assurance cover, critical insurance protection from day one and the option to buy extra holiday each year as well as the option to join popular Sports and Social Club.
The role is a maternity leave for 12 months - it is a temporary direct contract offering £16791/year

The role will be based in Port Talbot (3 days) and Porthcawl (3 days)
Working hours Monday - Friday 9am - 5pm and Saturday 10 am - 12 pm ( The successful candidate will be required to work at least 2 saturdays/ period)
Due to working in a financial institution , the successful appointment is subject to credit check

if you have got similar experience in a bank/ building society or good experience in a targeted face to face customer service role, please apply

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