Application Monitoring Specialist

£26,000 - £29,000 Plus 15% Shift Allowance
19 Oct 2016
18 Nov 2016
Contract Type
Application Monitoring Specialist
Solihull, West Midlands
£26,000 - £29,000 Plus 15% Shift Allowance

SSP is a global provider of technology systems and solutions across the entire insurance industry. We provide core technology solutions, distribution and trading capability, advanced analytics and solution delivery.

We work with 8 of the top 10 UK insurers, 4 of the top 10 global insurers and over 40% of UK brokers. Our broking technology processes transactions worth over £5 billion gross written premium and our teams are responsible for developing and delivering some of the most cutting edge software in the insurance market. By helping our customers to define their requirements, SSP map the journey and build the solution.

We are looking for 2 talented Application Monitoring Specialists to join our Solihull office.

As an Application Monitoring Specialist you will provide proactive services to our customers by monitoring the performance of their applications and scheduled tasks. From reviewing trends of performance using various monitoring tools and planning relevant activities, you will ensure our customer applications maintain their availability and performance, achieving customer satisfaction through agreed service levels. Responsible for identifying the severity and impact of alerts issued by the monitoring tools and taking the appropriate actions, along with Incident Management and Managed Application Services Application Consultant teams, you will ensure limited or no impact to our customers' applications. You will also provide trend analysis to highlight potential areas of concern and improvement, along with a proposed plan for resolution.

Our roles work on a shift basis of 7am - 7pm and 7pm - 7am 4 days on 4 days off and 4 nights on 4 nights off. SSP is open to our customers 362 days of the year so you will be paid a shift allowance of 15%.

What experience we look for from you
- Must have strong Application Monitoring experience
- Experience of working in an ITIL framework Service Desk environment with knowledge of ITIL v3 - Incidents, Service Requests, Events, Change and Problem Management Processes
- Working and troubleshooting knowledge of Microsoft SQL, Scripting, Java, database backups/restoration, transaction logs, indexing
- Command level understanding of Microsoft SQL & Querying
- Experience using Service Desk Management Tools
- Knowledge of Monitoring Tools such as Solarwinds and Dynatrace
- Understanding of application layer services that can be monitored
- Familiarity with SQL/DB2 databases and Virtual Machines, Disk quotas, Windows Event logs, Database Transaction Logs
- Knowledge of one or more areas/sub-systems of an application, its technical development environment and the database structure would be advantageous
- A working knowledge of Windows OS, VMWare, Citrix, LAN, Webserver

A career with us:
SSP believes the most valuable asset for any business is the people it employs. It is crucial therefore to employ and invest in the best. We have a strong, clear vision - to be the leading provider of insurance technology software - and our values describe what makes SSP unique, and capture the SSP spirit that runs through everything we do. The Application Monitoring Specialist plays a crucial role in delivering our vision and values through you, your team and the business.

To apply for the role of Application Monitoring Specialist, please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Additional Keywords: Application Monitoring Specialist, ITIL Support Engineer, IT Support Engineer, Application Support Engineer, Senior Application Support Analyst, Service Desk Engineer, IT Support Specialist, IT.

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