Service Desk Engineer - up to £32,000

Modrus Limited
£26,000 - £32,000
19 Oct 2016
18 Nov 2016
Contract Type
Service Desk Engineer, Modrus Ltd.

We are searching for two well-established 2nd line service desk engineers who would like to further their career. You will be primarily working on the service desk but occasional visits to customers may be required time-to-time. You will understand the full IT support life-cycle to provide first-class technical & customer support, with a customer focus can do attitude.

The technical skills provided by our service desk team are listed below. It is not essential that you have all these skills but they are advantageous. If you are the successful candidate and do not have all these skills then you will be trained accordingly.

o A good understanding of PC/Laptop hardware including MAC's
o Windows 7 OS, MAC OS & the MS Office suite for both
o Windows 2008/2012 Server, active directory, group policy
o Exchange server 2010/2013, O365, Citrix XenApp, Lync / Skype for Business
o Telephone systems (IP, SIP)
o Network devices including Firewalls (IP routing, IPSec, VPN, VLAN, LACP) LAN switches and routers
o Datacentres and virtualisation (VMWare & Hyper-V)

We have a great team of people working at Modrus, so we expect you to have the following soft skills:
o You are intelligent and articulate
o You have an aptitude for problem solving
o You have a passion for technology
o You have excellent written and verbal communication skills
o You understand the benefits of first class customer service

Experience we'd like to see from you:
o You will have a minimum of one years' experience working on a service desk
o Experience working with an IT outsourcing provider would be advantageous
o Any experience managing technology migration projects would be advantageous

A bit more about the job.
You will be joining a dynamic team working as a member of our service desk. You will be included in the 24/7 OOH support rota (currently this means being on-call one weekend in ten) after your probation period and you will need to be flexible with working outside of normal office hours; this will include weekend work on occasion. Your primary location will be our Bournemouth office. There will be opportunity for travel to other Modrus facilities and to customer locations as required. Also you may be required to work from our London office and customer's offices throughout the UK.
Further to this the working hours for one of the engineer roles will be 09:00 - 17:30 and the working hours for the second engineer will be 12:00 mid-day to 20:30.

I am very interested how do I apply?
Please send us an up-to-date CV and a covering letter explaining why you are suitable for this position to **********************. Strictly no agencies; direct candidates only please.

Email contact: **********************
Salary: £26,000 - £32,000 depending on skills and experience
Location: Bournemouth, Dorset
Web site: **************

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