Desktop Support Engineer

Sanderson Recruitment
£30000.00 - £35000.00 pa
19 Oct 2016
18 Nov 2016
Contract Type
Desktop Support Engineer

A major client of ours based in Leatherhead, Surrey, is currently looking for a Desktop Support Engineer to join them on a permanent basis with a salary of between £30,000-£35,000 per annum.

This role would report directly to the Desktop Support Manager.

Key accountabilities and deliverables:

- To function as a desk support technician, this will encompass application packaging, deployment, support and hardware support.
- As a desktop support technician, all incidents and requests must logged and completed within agreed service level agreements.
- Identifying and delivering proactive & remedial projects to agreed scope and targets.
- Deliver and support IT solutions at regional offices and construction sites.
- Administration and maintenance of key enterprise tools.
- Accountable for the provision, deployment, maintenance, patching and security of the my client's gold build.

Key tasks and responsibilities:

- Diagnose and resolving 2nd line calls without recourse to other support functions.
- Excellent call management skills, ensuring calls are owned and completed in a timely manner and within agreed service level agreements.
- Good communication skills, calls must be kept updated and the users updated of all actions and management of all users expectations.
- Calls that are irresolvable at 2nd line must be escalated to other departments or management.
- Demonstrate knowledge and aptitude to work on projects
- Deploy and project manage the delivery of solutions
- Responsible for deploying and maintaining the desktop environment
- Installation / fix of peripherals, desk tops and laptops
- Configuration of switches, peripherals, desk tops and laptops
- Obtaining signed acceptance of work from site management (including photographs)
- Adherence to quality procedures and standards
- Adherence to health and safety standards at site
- Hardware builds are undertaken to Customer Specification and to SLA.
- To actively partake in the support and ongoing Service Delivery.
- To install equipment and verify that everything is working to the client's satisfaction.

Knowledge, skills and qualifications:


- Backup solutions,
- Smart phone,
- LANDesk. - Software deployment
- Application package creation
- Software deployment
- LANDesk maintenance

- Mobile connectivity, (3G, Portal)
- Citrix
- Windows Admin tools - Active Directory
- Exchange
- Group policy

- Windows OS
- MS office XP to 2007, Project, Visio, Sharepoint,
- Hardware, (Dell / HP desktops and laptops, tablet PCs)
- Security, - Encryption
- Anti Virus
- Firewall

- Software, - Packaging.
- Deployment.
- Patch management.


- Ability to manage multiple projects, SLA related calls & task simultaneously.
- Good time management skills.
- Good presentation skills.
- An analytical mind set.
- Ability to work under pressure and to deadlines.


- MCP.
- ITIL. (qualified to at least foundation level)
- A ++.
- LANDesk certification,
- Dell hardware certification.

If this role sounds like something that could be a good fit for you and is a role that you'd be interested in applying for then please do not hesitate to apply for immediate consideration. I can also be called on **************