Software Support Technician

Leadenhall Search And Selection Ltd
£32k pa
19 Oct 2016
18 Nov 2016
Contract Type

Job Title: Software Support Technician

Location: Bristol

Reports to: Managing Director

Our client is leading accounting and management information systems providers, specialising in Pegasus Opera & Greentree ERP, plus Kamarin EPOS. They have been supplying and implementing computerised accounting & ERP solutions within the SME sector for many years

General Overview:

The primary focus of individuals within the Support Team is to solve customer queries and problems in a quick and helpful manner. Assistance is also given to make sure that customers are getting the most out of their accounting / ERP systems.

Main Responsibilities:

1st and 2nd line technical support

Remote and onsite configuration of customer systems

Remote and onsite installation of new systems and upgrades

Remote and onsite customer training

Liaison with suppliers for problem solving

Logging support calls on our helpdesk software

Constant personal development

Personal Profile:

Friendly, easy going, helpful personality

Unflustered approach to stressful situations.

"Above the Line" outlook on life

Ability to communicate at all levels of the business community

Structured, logical approach to problem solving

Inquisitive mind - keen to self teach

Essential Requirements:

Experience in supporting Accounting / ERP Software in a helpdesk environment. EG. Pegasus Opera, Greentree, Sage 50/200, Access, Exchequer, SAP B1, Microsoft Dynamics etc.

Experience in using and troubleshooting IT equipment

Good knowledge of double-entry bookkeeping & payroll

Good knowledge of Microsoft Office products

Driving licence

Lives within a short commute to Bristol

Remuneration / Benefits:

Basic Salary - Negotiable - £22K to £32K depending on relevant experience

Auto enrolment pension scheme

Tax free childcare voucher scheme

Tax free bicycle scheme

Holidays - 23 days plus bank holidays. Increases with long service