Technical Support Engineer/IT Support Engineer

Berkeley Square IT
£18000 - 24000 Per Annum
19 Oct 2016
18 Nov 2016
Contract Type
Technical Support Engineer/IT Support Engineer

Permanent Opportunity

Competitive Salary!

Why Recruiting?

The client is looking for a Technical Support Engineer to provide product and application support to their customers and technology partners. The Technical Support Engineer will be based in the Bristol office as they are expanding their IT Support Team!

About the employer

They are a leading Software House and have a number of successful products which are used globally.

The Job

You'll be working within the IT Support Team and the you will be providing advice and guidance in the use of Campaign Management andAnalyticssolutions.

Key Responsibilities

- Maintaining a strong emphasis and focus on customer service and customer satisfaction.
- Providing1stline diagnostic and trouble-shooting assistance and communicating resolutions and trouble-shooting with customers and partners.
- Receiving information from customers/partners on perceived problems, analysing the issues and assessing whether they are product problems or whether the user requires further information on the use of a function.
- Escalating issues to other members of the Support team when issues are above and beyond their capabilities.
- Replication and escalation of software defects and enhancement requests to Core Product Development - ensuring relevant and accurate information is provided.

Technical skills

- Excellent problem-solving skills
- A thorough understanding of the delivery of customer service
- Knowledge of SQL
- Knowledge of current web technologies and trends

To Apply

If you're ready to apply, fantastic! Click "apply" and if yourCVisshortlistedI will call for an initial chat/screening in confidence immediately.

If you need any further information give me (Reanna) a call on *************

If you don't have an updatedCVthat's no problem - just give me a call to discuss.