Application Support Consultant - Software House

Zorba Consulting Ltd
£28k - 35k per year
19 Oct 2016
18 Nov 2016
Contract Type
Application Support Consultant required to join expanding Software House in Epsom

To provide consultancy, implementation, training and support services to customers working in the Products team.

Ideally you will have worked in a Software House utilising Microsoft Technologies such as SQL Server Databases. However they will also consider other technical backgrounds and will welcome the opportunity to train candidates within their specialist area.

Strong problem solving and analytical skills combined with excellent customer experience gained in a Technology organisation.

Responsibilities include:-

* To own and resolve product incidents in line with agreed procedures and customer SLAs. Managing the escalation and resolution of the most challenging or complex issues if required.
* Regularly analyse issues and customer feedback and identify improvement opportunities
* To provide implementation services to customers. Delivering solutions to new customers or organising the deployment of upgraded systems or new modules to existing customers.
* Customer meetings, local system tailoring, user training and data acquisition

If you are looking to work local to home, enjoy customer interaction and going to client site, working in a small team and want to work for a forward thinking organisation, Apply now for further information.

More jobs like this