Helpdesk Support Analyst

Richard Morgan
£12 - £13 p hour
19 Oct 2016
18 Nov 2016
Contract Type
We need a talented Helpdesk Support Analyst for this Bromley based organisation. This helpdesk support job is an initial 1 month contract.

You will be taking 1st Line Helpdesk support calls from users and logging the incidents in their helpdesk application. You are responsible for resolving a large proportion of the helpdesk calls logged and where appropriate passing the calls on to the relevant technical support teams.

The right person for this Helpdesk Support job is likely to have a good mix of:

* Strong understanding of ITIL
* Good Customer Service skills
* Excellent telephone manner
* Citrix experience (from a support perspective, not server side)
* MS OS and Office products
* Good team player
* Experience of working on a Helpdesk

This helpdesk support job is an initial 1 month contract with a view to a longer term extension.

To discuss this role in detail please send your CV to Richard Morgan at Remit Resources ASAP. We have a sole agency agreement with this company and they need to interview and make an offer to the right person ASAP.