German speaking Remote Technical Deployment Consultant /home ba

Global Technology Solutions Ltd.
£8.66 - £12.99 p hour
19 Oct 2016
18 Nov 2016
Contract Type
German Speaking Part Time Junior Remote Technical Deployment Consultant. Home Working

A fantastic opportunity has arisen for a Part Time Junior Remote Technical Deployment Consultant to join fast growing worldwide organisation.

N.B this position is home working, applicants will need a stable and reliable internet connection, own computer and quite environment where you will not be disturbed between client facing sessions.

As a member of our clients deployment team you'll be the magic that pieces Sales and Client together to deliver excellent, innovative training on behalf of the Company. You're a tech savvy self starter who loves a
challenge and isn't afraid to dive in the deep end. You've got tons of client service experience and you're comfortable and happiest when the spot light is on you leading a "room" of people.

As a direct point of contact for our customers, you will represent our client to a very high
note: travel might be required for your role

During onboarding, consultants receive full training on : our clients partner technology (technical) + service offering (delivery).

NOTE: onboarding lasts approx 20 days and consists of a series of 1 hour
virtual connects with our clients onboarding champion and self learn modules.

Depending on your existing experience and familiarity with both product and service, you can expect to spend anything from 2-6 hours per day during this period.

To graduate from onboarding to client facing, you will be required to complete an assessment questionnaire (80% pass rate) + successfully
deliver a mock deployment. This ensures that you are fully setup for success.
In most cases, deployments are delivered virtually as a series of 3 to 7 one hour sessions.
Sessions take place in an online meeting room.

Each deployment session will require specific pre-call presentation and post-call admin.

You can estimate an 1:1 ratio between client facing + admin tasks (ie: a 7 session deployment will require approximately a total 7 hours of non-client facing administrative/preparation work).

Proactively on-board all new customers, across multiple platforms; understanding their use case in order to best align the partner(s) technology to their goals (virtual and/or in person sessions depending on your level of expertise, location)

Work side-by-side with our sales team to deliver swift, timely and excellent customer service and identify up-sell opportunities

Proactively reach out to at-risk accounts and get them back on track to being more

Own customer issues to the point of resolution, keeping customers updated throughout.

Champion a proactive and positive relationship with our clients partners team (CSM's, Managers, AM's, Support, Sales)

Be committed to keeping up-to-date with all relevant partner updates/new features

Ensure all information related to the client is logged and tracked in real time

Engage in and contribute towards on-going departmental and personal learning in both
soft skill (eg: change management, project management) and technical fields (eg:
technology partner platform, internal tech systems)

Collaborate with our clients marketing team to highlight deployment successes and customer case studies for our clients partners

Work with our Deployment Enablement and Design team to continuously give feedback
on system and process improvement

Actively engage in departmental mentor/mentee programme to build a cohesive team regardless of location

Performance Measures:
Successful and timely (30-90 day) completion of client deployments
Achieve and/or exceed minimum client satisfaction ratings (70-80% dependant on level of consultant)
Up-sells (as defined in conjunction with sales)
All client files and records updated in realtime
Following departmental quality assurance checks within required time frames
Key Characteristics Required:
Comfortable with technology : an ability to dive into technical details and get comfortable with
multiple technologies quickly
Teaching skills
Relational people skills
Empathetic, warm, giving - eagerness to help
An excellent communicator with the ability to problem-solve whilst building and maintaining strong working relationships with customers.

Sales Savvy
Previous experience in a fast-paced Customer Service Environment
Proven technical ability
Deep interest in the development of SaaS products

This would suit a technically driven individual with a minimum of a years experience looking for their next exciting opportunity with a growing company.
N.B hours are part time at the moment but may grow to full time.
N.B Applicants must be German native.