Customer Service Course - Level 3 CPD Accredited

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About the course

This online Customer Service course will teach learners how to provide excellent customer service to customers. The course will explore a variety of ways in which good customer service can be established. Whether you are working in the workplace dealing with customers, or want to just add this course to your CV, this course will help you better prepare to deliver effective customer service.

Course Syllabus

The course is split into the following modules:

  • Introduction to Customer Service
  • The importance of customer service
  • Understanding customers needs
  • Building trust and rapport through body language
  • Creating a positive customer experience
  • Developing effective communication
  • Facing irate customers
  • Handling complicated problems
  • Managing customer expectations
  • Maintaining your cool with negative feedback
  • Becoming a customer service professional
  • Final Assessment

To assess the learners ability and knowledge to effective understand the topics contained within the Customer Service course, the course features a number of end of module interactive quiz questions.

Additionally, at the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.


On successful completion of this Customer Service course learners will receive a CPD Certificate of Achievement award.

This certificate will be produced in PDF format, hard copies of the certificate will be available at an additional fee of £9.99.

Course Format

This course is delivered online through eLearning. Learners of the course will receive instant access to our interactive student learning portal, which offers 24/7 access to the Customer Service course.

Course Duration

The online Customer Service course requires 10 hours to complete the course in full. This is only a guide to the learning hours required and it depends on how quickly an individual can absorb the information. The learning is online so it can be spread out over multiple sessions or done in one session.

Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.

Tutor Support

When you are studying a course it is always useful to know that you have the help and support of tutors that want you to succeed in your studies.

As part of the Customer Service course you will receive access to our dedicated tutor support service. The academic tutors will be able to provide you with unlimited online email support to help answer any questions that you may have whilst you are studying the course.


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