ITIL® Intermediate Level - Service Operation (SO) Training & Exam Package

Provided by

  • Sector IT
  • Course Type Online
  • Duration 1 Year
  • Price £395 with exam

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About the course

The ITIL® Intermediate Service Operation certification demonstrates a full working knowledge of ITIL® Service Operation principles and processes, along with how they fit into the wider ITIL® framework to fulfil business needs.

Course Units

  • The factors that explain why systems and services are delivered in the way that they are and the value they provide to the business.
  • The way by which IT services are organised and delivered, such as event management and using incident management to restore services quickly.
  • Monitoring and control of IT operations to deliver the required services and to deliver corrective action when required.
  • Management of the technology infrastructure in such a way that IT becomes an asset for service delivery.
  • Implementing a service desk and supporting structures to capture incidents and institute the remedial actions required.
  • Identifying the challenges and critical success factors and creating plans that ensure they are all addressed per ITIL standards.


  • Multiple Choice
  • 8 questions
  • 40 marks available
  • 28 marks required to pass (70%)
  • Closed book
  • 90 minutes’ duration

Course Duration

The ITIL SOA qualification has a duration of 6 hours, however we give you 12 month’s access to the course content meaning you can complete it at your own pace.

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