ITIL® Intermediate Level - Service Lifecycle Modules SS, SD, ST, SO, CSI Training & Exam Package

Provided by

  • Sector IT
  • Course Type Online
  • Duration 1 Year
  • Price £1585 with exam

Enquire about this course

About the course

Course Units

ITIL Service Strategy

  • Course Introduction
  • Service Strategy
  • Service & Strategy
  • Service Management as a Practice
  • Organising & Sourcing
  • Implementation

ITIL Service Design

  • Course Introduction
  • Service Design
  • Service Design Activities
  • Service Design Processes
  • Technology, Organisation & Implementation

ITIL Service Transition

  • Course Introduction
  • Service Transition
  • Service Transition Processes
  • Common Service Transition Activities
  • Structure, Technology & Implementation

ITIL Service Operation

  • Course Introduction
  • IT Service Lifecycle Service Operation
  • Service Operation Processes
  • Common Service Operation Activities
  • Service Operation Functions
  • Technical Considerations

ITIL Continual Service Improvement

  • Course Introduction
  • Continual Service Improvement
  • Step Improvement Process
  • Reporting, Methods & Technology
  • CSI Organisation & Implementation

All Exams have the following format:

  • Multiple Choice
  • 8 questions
  • 40 marks available
  • 28 marks required to pass (70%)
  • Closed book
  • 90 minutes’ duration

Related article

Bag yourself a course this Black Friday